Responsibilities: 

Responsibilities include, but are not limited to:

Core Service Delivery:

• Coordinate pre-arrival case preparation, which may include case assurance, communication with US ties, and liaising with IRC’s Processing Department at Headquarters for clients.
• With support from the program manager, assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, and other services as outlined in the R&P, APA, RTCA, MG and program guidelines.
• Collaborate with other departments to encourage timely internal and external referrals.

Documentation, Compliance and Reporting:

• Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor.
• Ensure reporting requirements are met in compliance with donor and organizational requirements.

Direct Client Services:

• Maintain a reduced active caseload of newly arrived clients and ensure all clients receive the full range of services mandated.
• Assess and monitor client progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.
• Develop local resources for clients and share contact information across programs.

Staff Supervision and Other Responsibilities:

• Oversee a team of caseworkers including daily oversight of active caseloads, delegation of work assignments, and coaching. Evaluate and report staff performance.
• Support the casework supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Ensure compliance of self and team with all policies, procedures and protocols of the agency.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

2 years relevant professional experience in human services field required; minimum of 2 years resettlement experience strongly preferred.

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.