Responsibilities: 

• Assess eligibility for program enrollment for refugees, asylees, victims of trafficking, Cuban/Haitian parolees, SIV holders, and other eligible immigrants.
• Supervise RCA Eligibility Assistant and two RCA Eligibility Specialists.
• Keep staff updated on programmatic and eligibility changes as they occur.
• Monitor RCA enrollment process for participants deemed eligible for assistance.
• Ensure accurate documentation is collected and uploaded into state database (ARRPODS). Verify potential enrollees are not enrolled in any other cash assistance program.
• Promote collaboration between the RCA team and other IRC teams and community partners.
• Monitor monthly check in meetings (recertifications) with clients to ensure compliance with program responsibilities. Collaborate with employment team staff to monitor participants’ continued understanding of program guidelines and compliance.
• Follow appropriate case closure processes, including one-on-one meetings to discuss self-sufficiency and transition off of cash assistance. Provide monthly quality assurance checks on closed cases.
• Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Coordinate with colleagues across departments on addressing participant needs and barriers to self-sufficiency.
• Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team.
• Attend all required state trainings and meetings.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other duties as assigned.

Requirements:

• Undergraduate degree in social work or related field or equivalent work experience.
• Two+ years of professional work experience; preferably in a non-profit or social services environment or in role of supervision.
• A minimum of one-year direct casework experience.
• Fluency in written and spoken English, bilingual ability preferred in Spanish, Swahili, Kinyarwanda, Arabic, Dari, Pashto, or other refugee/immigrant language used in Arizona.
• Cross-cultural understanding and strong communication, both written and verbal.
• Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants or experience working cross-culturally
• Ability to prepare accurate and timely reports, document client interactions and services and maintain updated and accurate case files.
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with database experience strongly preferred.
• Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with stringent deadlines
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area for home visits, and visits to other agencies or service providers.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.