• Provide crisis case management services to a fluctuating caseload.
• Serve as the point person for the office in implementation of crisis and non-crisis pathway interventions for clients experiencing behavioral health concerns, interpersonal violence, substance use disorders and other related mental health issues. The activities may include screening, triage, psychoeducation, safety planning, referrals, care coordination and accompanying clients to their appointments.
• Facilitate or co-facilitate workshops or support groups to support the mental health, adjustment, and resilience of IRC clients.
• Ensure follow-up care for clients of concern and track clinical outcomes with clients who are receiving mental health services in the community by completing quarterly screening, assessment and/or client satisfaction surveys.
• Work with the local office and IRC national leadership to develop or refine mental health and crisis related protocols.
• As needed support or provide intake and assessment to individuals and families.
• Provide training and guidance to IRC staff on behavioral health and trauma-informed practice.
• Enhance and sustain partnerships with community mental health agencies to expand available resources to clients.
• Coordinate with other IRC programs, and other service providers to meet the needs of clients.
• Participate in recruitment, onboarding process and retention of S&W interns and volunteers; supervise S&W interns when appropriate.
• Document activities through case noting and data entry.
• Monitor program activity and quality through oversight and support related to case documentation.
• Evaluate effectiveness of program related to client progress and individual service plan objectives.
• Monitor data quality and track program data.
• Generate accurate and timely reports.
• Complete established training and participate in weekly consultation.
• Follow all policies, procedures, and protocols of the agency.
• Other duties as assigned.

Requirements:

Language Skills:

Fluency in English

Bilingual in another language desired but not required

Work Experience:

Two-three years of progressively responsible experience in the mental health/social services sector preferred.

One year of progressively responsible experience in refugee services preferred.

Education:

Masters’ degree with a focus on mental health or social services -preferred.

Bachelor’s degree in social work or related field required.

Demonstrated Skills and Competencies:

• Experience in assessing and responding to mental health concerns including suicidal ideation and substance abuse
• Experience in assessing and responding to safety concerns including those related to abuse, neglect, exploitation, and other issues related to interpersonal violence
• Case management experience in a social services environment strongly preferred, ideally with refugees, asylum seekers, and highly traumatized populations
• Experience in providing training, coaching, and/or supervision
• Knowledge of the mental health and social service system in the geographic area
• Experience working with refugees and immigrants strongly preferred; lived experience as a refugee or immigrant highly valued
• Strong understanding of trauma informed care and commitment to client centered, strengths based, and culturally appropriate services
• Outstanding communication and interpersonal skills
• Highly organized with excellent problem-solving skills and demonstrated ability to multi-task, prioritize duties and manage time effectively
• High level of energy, motivation, and dedication to continuously improve service delivery
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment
• Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age
• Ability to follow strict guidelines of client confidentiality and safeguarding
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and familiarity with data-tracking systems