Requirements:

• Education: Master’s (or equivalent) degree in Business Administration, Public Health, Health Economics, or related field is required. Certificates in Health/Claims Management, Health Insurance Management, or related field are highly desirable.
• Experience: At least five (5) years of relevant and solid experience in managing medical insurance programs, ideally with self-funded medical plans. Demonstrated client management skills, with the ability to respond promptly, effectively and with good judgement. Financial, analytical, and problem-solving skills are necessary. International business environment experience is highly desired. Experience working in/with Latin America and the Caribbean is a plus. Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Follows up on all relevant issues. Excellent communication, partnering, presentation and influencing skills. Ability to manage multi-project workload within tight deadlines through strong organizational and planning skills.
• Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.

Key skills:

• Capability to respond to client inquiries in a comprehensive manner that reflects clear understanding of the issue(s) raised and offer accurate, executable solutions based upon research and thorough knowledge of benefits design, internal handbooks, and applicable HR Regulations.
• Capability to research and analyze issues in the context of established policies, regulations, and procedures; synthesize findings and provide appropriate recommendations to Team Lead for validation and clearance. Capability to respond clearly in writing to explain the outcome.
• Capability to analyze and interpret data to identify trends, such as types of issues reported, speed and manner of resolution, and recommended procedural changes that may result from such analyses.
• Understanding of the roles, responsibilities and duties of outside contracted suppliers/partners and making requests for assistance appropriately.
• Capability to develop clear, accurate and meaningful reports on assigned topics of responsibility.
• Demonstrated flexibility and adaptability to change and innovative ways of working.
• Excellent presentation skills to present and appropriately answer questions on the key points of the medical benefits program, Life, AD&D and LTD programs at important on-boarding and off-boarding seminars and to other audiences (which may be senior level) as requested.

Requirements:

• Citizenship[1]: You are a citizen of one of our 48-member countries with residency or legal permit to work in selected countries(see foot note for selected countries)
• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.