Within the delegated authority and under the supervision of the ICT Manager – UNDP Somalia or his/her designated mandated representative(s), the IT Support Associate will undertake the following tasks.

 Act as a service desk to service requests and incidents and escalates to teammates when required.
 Work with other team members in incident and problem management activities.
 Desktop Administration and Configuration in accordance with established procedure – Diagnose and resolve any hardware, software, or
connectivity problem with minimum delay.
 Assist in network administration, Troubleshoot, clean, and repair/rebuild equipment.
 Assist in provision of ICT support to key events including meetings and workshops.
 Support in monitoring network connection daily to ensure a reliable network infrastructure.
 Assist with equipment replacement and disposal activities.
 Support in the preventive maintenance of communication devices and printers
 Receives, unpacks, and inspects all incoming ICT assets.
 Assist in inventory and stock of supplies and spare parts management in cooperation with the Admin and Procurement Teams including the
maintenance of an up-to-date inventory of the software and hardware.
 Solicits multiple quotations from various vendors, document preparation for procurement process.
 Keeps abreast of developments in technology both in the UN and in the industry.

Requirements:

? Teamwork
? Technology Awareness
? Client Orientation
? Professionalism

information technology service provision including but not limited to user support services and IT incident management.

Other desired/mandatory required technical knowledge;
? Excellent oral and written skills; excellent drafting, formulation, reporting skills.
? Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of users from different walks of life,
? Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.
? Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with office technology equipment.
? Sound security awareness.