Support to Project Delivery and Quality

• Ensure that appropriate resources (support staff, means of transport and communication, office space, etc.) are available to programme teams to enable them to smoothly and efficiently deliver high-quality projects in line with project plans.
• Support field teams in identifying and supporting civil society partners, including partner assessment/risk analysis, capacity building planning, and technical support.
• Provide technical input and support to staff developing and implementing emergency response programmes.
• Oversee operational budgets and provide timely and accurate financial reports.
• Act as a representative for the office when necessary, establishing and maintaining positive working relationships and good communication with partners, government agencies, and other key stakeholders.
• Support operational teams in providing necessary assistance to Pauk Taw and other area offices, including regular visits to all areas of project implementation in Rakhine.

Team Management and Development

• Regularly visit the designated field offices to provide appropriate monitoring, guidance, and management support.
• Ensure effective collaboration and coordination among the operations team, Program Managers, and programme staff in the field and Head Office. React quickly and decisively to resolve any internal team challenges and problems.
• Oversee the recruitment and continual development of field-based support staff and ensure the availability of appropriate professional development opportunities through the coordination of the HR Development Fund.
• Ensure that Sittwe and field-based support staff proactively build and maintain the technical skills and competencies required for smooth operations and high-quality projects.
• Ensure the effective use of induction, probationary, and Performance Management Review systems, including the establishment of clear, measurable objectives, learning plans, ongoing feedback, periodic reviews, and fair and unbiased evaluations.
• Practice continuous professional and personal development.
• Ensure Sittwe and field-based logistics staff implement logistics systems in accordance with Save the Children International procedures and manuals, including the Country Logistics Manual and new Save the Children International logistics initiatives.

Operational Support Logistics and Supply Chain Management

• Lead the monitoring of logistics compliance with Save the Children International policies and procedures through regular visits to field sites and close supervision of logistics focal persons, reporting to HAOs and technical supervisors.
• Ensure that Field Coordinators provide technical guidance for the delivery of high-quality logistics support to programs in field offices in accordance with Save the Children standard guidelines.
• Ensure that Field Coordinators build the capacities of logistics focal points in the region through training, mentoring, advising, general support, and on-the-job coaching.
• Identify infrastructure, resource, and training needs, as well as skills gaps in Sittwe and field offices for the effective implementation of logistics online software (Total Inventory Management) and Logistics Key Performance Indicators reporting. Provide recommendations with supporting data/information to the Head Office logistics team.
• Ensure local procurement practices comply with Save the Children International and donor regulations.
• Implement effective monitoring tools and checklists to ensure efficient logistics operations and propose recommendations to the Field Offices.

Administrative and HR Functions

• Manage Sittwe and Field Office teams in administrative tasks such as rental contracting, government relations, and advocacy activities.
• Provide quality HR advice and support to Sittwe and field offices regarding HR practices, including policy compliance, recruitment, induction, learning and development, performance management, reporting, and coordination of HR development fund-associated workshops and training.
• Support and coordinate all recruitment for Sittwe and field offices, including participating in interviews for roles up to Senior Coordinator level.
• Take full responsibility and accountability for compensation and benefits functions, such as leave, medical, and conflict benefits.
• Review all compensation and benefit matters, provide feedback to the Head Office HR team, and closely coordinate with field offices.
• Ensure that all field staff receive thorough induction on their role and on Save the Children International practices and procedures, including Code of Conduct, Fraud, and Child Safeguarding, evidenced by registers and evaluation forms.
• Support new starters through their probation, ensuring that performance management reviews are carried out for all staff within agreed timeframes and are of high quality.
• Assist field office teams in planning and coordinating field office learning plans.
• Ensure accurate and timely HR reporting for each field office, and that all staff receive their salary accurately and promptly each month.
• Conduct regular monitoring and support visits to project offices, coordinating the gathering, analysis, and writing of key metrics and Key Performance Indicators for the designated field offices.
• Build the capacities of all operational staff through on-the-job coaching, as needed.
• Assist in disseminating all relevant Save the Children International policies and procedures, ensuring that all relevant staff receive and understand these policies and procedures, including any specific donor requirements for programs managed in the region.

Financial Management and Reporting

• Oversee Operational Budget with the assistance of Area Awards and Finance Team in terms of budget phasing, BVAs, Area Portfolio and providing Country Annual Plan (CAP) for the designated field offices to Finance Department.

Child Safeguarding Responsibilities:

• Ensure that your staff is providing all beneficiaries of your programme with ongoing, age-appropriate verbal or written information in relevant languages about Save the Children’s Child Safeguarding Policy and Code of Conduct.
• Ensure that all field staff receive a thorough induction on their role and on standard Save the Children International policies, practices and procedures, including Code of Conduct, Fraud and Child Safeguarding Policy, Anti-Harassment policy evidenced by registers and evaluation forms.

Requirements: 

• University degree in management, or social sciences or other relevant field

EXPERIENCE AND SKILLS

Essential

Desirable

• 5 years of experience in managing operations and support services.
• Demonstrable experience of designing, facilitating, and evaluating training
• Experience in development or humanitarian sector.
• Experience of developing and supporting teams, and the ability to lead, motivate and build the capacity of teams.
• Strong ability to work in a participatory way, strong facilitation skills, and strong ability for true and empowering delegation.
• Ability to analyze information, evaluate options and to think and plan strategically.
• Experience and demonstrated strong knowledge of effective financial and budgetary control and of managing grants.
• An understanding of national and international development issues is an advantage.
• Demonstrated skills in networking and advocacy.
• Excellent interpersonal, communication and presentation skills.
• Results focused and ability to develop and drive operational solutions.
• Fluency in written and spoken English and Myanmar.
• Commitment to and understanding of Save the Children’s aims, values, and principles.
• Ability and willingness to travel domestically and internationally when required.