The consultant will be responsible for the following:

1. Documentation structure and organization

• Review the current structure of existing documentation.
• Propose and implement improvements to the organization and management of documentation content.
• Ensure the documentation structure is intuitive, user-friendly, and easily navigable.

2. Documentation workflow

• Review the existing workflow for managing documentation.
• Propose and implement changes to enhance efficiency and effectiveness.
• Establish clear processes for documenting new features, improvements, and bug fixes.

3. Documentation backlog

• Review the backlog of documentation tasks.
• Prioritize items based on importance, usage frequency, and user impact.
• Develop a strategy to manage and clear the backlog effectively.

4. Development of new documentation

• Develop up to 40 pages of new documentation, covering features and specifications not currently documented.
• Ensure all new documentation adheres to the established structure and workflow.

Reporting Requirements:

• All deliverables should be presented to the contract supervisor for review and approval by an agreed-upon date. Specific deliverables, as indicated, will require review by other subject matter experts (SMEs), to be defined by the contract supervisor at commencement of work on the respective deliverable. These SMEs, and the contract supervisor, will be given the opportunity to provide up to two rounds of feedback to be incorporated into the final deliverable.

Duty Station

• Remote based. No travel required.

Timeframe

• Start date: 15 August 2024 End date: 15 December 2024

DELIVERABLES unicef.org codebase functional documentation sanitized.pdf

Requirements: 

Education:

• Bachelor’s degree in Technical Writing, English, Communications, Information Technology, or a related field.
• Advanced degrees or certifications in technical writing, information management, or related disciplines are a plus.

Work experience:

• Minimum of 5 years of experience in technical writing and documentation management.

Language:

• Fluency in English is required.

Other:

• Proven expertise in organizing and managing documentation for dynamic platforms.
• Familiarity with agile and scrum methodologies.
• Experience with Drupal or similar CMS platforms is highly desirable.
• Excellent communication and organizational skills.
• Experience using common documentation tools such as Atlassian Confluence, Microsoft SharePoint, MadCap Flare, or similar platforms.
• Superb knowledge of written and spoken English.