UNICEF Senior Information and Communications Technology (ICT) Associate, G-7, Abuja, Nigeria, Fixed Term 2024 United Nations UN Jobs

  • Location:
  • Salary:
    $2,331 / YEAR
  • Job type:
    FULL_TIME
  • Posted:
    3 months ago
  • Category:
  • Deadline:
    04/07/2024

JOB DESCRIPTION

JOB DETAILS:

United Nations Children’s Fund Senior Information and Communications Technology (ICT) Associate, G-7, Abuja, Nigeria, Fixed Term Nigeria UNICEF Jobs 2024

United Nations Children’s Fund looking for “Senior Information and Communications Technology (ICT) Associate, G-7, Abuja, Nigeria, Fixed Term”. Applicants with a High School Diploma may apply on or before 04-Jul-24.

The United Nations Children’s Fund has published a job vacancy announcement on 20-Jun-24 for qualified applicants to fill in the vacant post of Senior Information and Communications Technology (ICT) Associate, G-7, Abuja, Nigeria, Fixed Term to be based in Abuja, Nigeria. For more jobs, please visit https://unjoblink.org

Company Name: United Nations Children’s Fund

Job Title: Senior Information and Communications Technology (ICT) Associate, G-7, Abuja, Nigeria, Fixed Term

Duty Station: Abuja, Nigeria

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Country: Nigeria

Application Deadline: 04-Jul-24

Responsibilities: 

ICT Office Customer Service Support:

  • The Senior ICT Associate is fundamentally involved in enlisting the support and cooperation of client staff from across the office in the installation, rollout and maintenance/troubleshooting of ICT digital tools, applications, equipment, and end user devices.
  • S/He liaises and interacts with colleagues, users, and user groups in establishing end user needs, identifying and proposing potential solutions to the entity, and providing support for the rollout of the identified solutions.
  • The Senior ICT Associate may coordinate with external service providers, such as telephony providers, and consultants, ensuring delivery of agreed services and prompt resolution of service issues.
  • The Senior ICT Associate support the coordination of enterprise cloud applications that provide core ICT services and ensures customer satisfaction using service desk metrics.
  • Service Level Management functions and subject matter experts to ensure the smooth operations of cloud enterprise applications. Ensure timely resolution of issues arising from related to systems under her/his scope are addressed effectively and/or escalated timely.
  • Effectively liaise with peers, internal partners and external vendors on products and support. This includes product upgrades, technical support, maintenance of existing systems and other related operational matters.
  • Jointly with supervisor, periodically review processes and operational guidelines and collaborate in their enhancement. Take ownership of events, tasks, provide feedback on assigned tasks, and implement actions to complete activities timely.

ICT Administration:

Senior ICT Associates perform specialized IT application administration activities to ensure functionality and facilitate end users. Accountabilities/key results include:

  • users access management at NCO level as per admin rights.
  • Implementing system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches as per corporate guidelines.
  • Providing second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.
  • Support the implementation and Drafting technical documentation and manuals where necessary.
  • Identity user capacity gaps through help desk metrics and coordinating and advising on training needs with the relevant teams.
  • Assisting in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications.
  • Preparing periodic and ad hoc reports.
  • Network and internet monitoring and performance management to meet end user needs.

Requirements: 

The following minimum requirements:

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Education: Completion of Secondary education is required, supplemented with formal training at university level in Computer Science, Information Systems, Telecommunications, Engineering.

ITIL Foundation Certificate or equivalent customer support certification is an asset.

Work Experience: A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.

Practical experience in providing technical and business Customer Support and Services is required.

Practical experience and working knowledge of various computer platforms and applications is required.

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Skills:

  • Advanced knowledge of Cloud computing technologies – Microsoft O365, Intune, Meraki.
  • Understands current system development processes, methodologies.
  • In-depth knowledge of computer information systems,), hardware and applications software and other network peripheral devices.
  • Ability to develop user guidance material and provide training during rollout phases of ICT projects.
  • Ability to categorize incidents issues and problems and implement remedial actions by resolution or prompt escalation.
  • Takes responsibility to respond to service needs promptly and proactively.
  • Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.
  • Ability to handle work quickly and accurately under time constraints.
  • Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.

Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

This job has expired.