1. Manage the ICT function and provide technical and operational support:

• Manage ICT and supervise staff to enable the implementation of corporate ICT priorities, solutions and services.
• Prepare ICT related plans, budget, set priorities and performance indicators as well as year-end assessments, reviews and reporting.
• Safeguard the physical and logical security and safety of ICT environment and infrastructure.
• Provide quality assurance of projects and activities in accordance with ICT functional accountabilities.
• Monitor risks and threats to ICT environment or infrastructure and take appropriate action.
• Manage compliance and escalate exceptions (proactive) and deviations (reactive).
• Manage ICT-related communication materials internally, from NYHQ, GSSC or regional office.
• Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective.
• Act as UNICEF focal point for inter-agency activities.
• Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.
• Validate the compliance with the host government regulatory requirements vis-Ã -vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, drones, etc

2. Enhance governance, collaboration, build relationships and capacity:

• Participate in office management CMT, operations and programme meetings to exercise the functional accountabilities of the ICT function.
• Represent UNICEF ICT in inter-agency functions.
• Support counterparts and implementing partners to build capacity and nurture independence.
• Engage with programme sections, counterparts and implementing partners to form :technical and business reference groups” to identify, analyze, research and promote innovative and viable solutions.
• Assist in oversight, assessment and audit of vendors, counterparts and implementing partners.
• Assist in the promotion of creativity and innovative thinking to re-engineer work processes and make the best use of technology within and outside UNICEF.
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products.
• Conduct oversight of providers and third-parties of ICT-related services and products to programme.
• Study and understand the business requirements, i.e., PPP, RBM, HACT, etc to improve the delivery of results.
• Stay abreast of ICT trends, developments and best practices through professional development journals, training, certification, etc

3. Improve the delivery of results:

• Build and strengthen relationships with counterparts, i.e., government, sister United Nations agencies, international nonprofit organizations (INGOs) and Civil Society Organizations (CSOs).
• Promote the use of collaboration tools for knowledge management, capacity building and preserving institutional memory.
• Lead the implementation of eTools and facilitate training workshops or clinics.
• Work closely to facilitate HACT implementation with partnership managers, programme and operations staff.
• Collaborate with the Risk Focal Point the risks and opportunities inclusion in the risk register and support stakeholders to address them.
• Liaise with HQs, RO and other CO to share knowledge, experience; discuss opportunities and risks for the improved delivery of results.
• Represent UNICEF ICT in One UN, Delivering as One and other UN reform initiatives.
• Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results.
• Facilitate project management methodologies trainings and support the application by staff, counterparts and implementing partners.
• Participate in person or remotely in UNICEF global, regional or country offices events and discussions to contribute results-based management/programming.

4. Foster innovation:

• Promote creativity and innovative thinking to re-engineer work processes and make the best use of technology within and outside UNICEF.
• Evaluate innovation initiatives potential opportunities and possible risks to improve productivity, efficiency and effectiveness and share with senior management, regional office, ITSS and Innovation Division.
• Establish a local governance board for the formal review and assessment of local innovation initiatives.
• Ensure exist strategies are incorporated in all innovation initiatives prior to approval.
• Implement approved innovative projects such as eTools, RapidPro, Ureport, etc
• Support counterparts and implementing partners to implement approved innovation initiatives.
• Facilitate TED-like events inviting local and international scholars, CEOs and technology gurus.
• Connect academia to innovation opportunities, i.e., vocational schools, colleges and universities.
• Work closely with Communication to promote to local philanthropists the benefits and rewards of innovation for their active participation, support and funding.
• Engage the private sector to maximize the use of corporate social responsibility (CSR) resources for no-cost innovation initiatives, e.g., bulk telecommunications services at low cost or free during periods of under-utilized resources.

Requirements: 

Minimum requirements:

• Education: An advanced university degree is required in computer science, software engineering, information technology management, business administration or another relevant technical field. A first-level university degree in a relevant field combined with seven years of professional experience may be accepted in lieu of an advanced university degree.
• Work Experience: At least five years of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
• Skills****: Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming.
• Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Desirables:

• Developing country work experience and/or familiarity with emergency.