While being part of a global digital support team, the Operations Associate reports directly to the Operations Manager in charge of a region will support another colleague in charge of a transversal file like Curriculum, Health care, Protection, Pressure Management, etc. The main responsibilities of the position include:

– Tech-hosting and event management

Contributing to design and production of online activities; acting as the technical host and assisting in the organization of online & onsite events on various logistics and admin requirements; translating documents;

– Community engagement and management

Engaging and maintaining contacts with the CCHN community members; supporting the Operations manager in the selection of participants plus managing them, before, during and after the event; actively engaging with them; doing the follow-up through our HubSpot CRM;

– Support to operational research in coordination with the Operation Manager

Identifying relevant content for the community members; carrying out literature reviews for ops research; organizing interviews; coordinating community events; draft analytical reports and background papers.

Requirements:

• University degree in political sciences, international relations or equivalent;
• Excellent command of English and French; Spanish and Arabic are an added advantage;

Professional Experience required

• Experience in project and information flow management;
• Knowledge of standard office administrative practices and procedures;
• Experience in planning, organization, and data-management software.
• Confirmed experience in the use and design of interactive digital platforms and events.

Desired profile and skills

• Excellent communication and organizational skills.
• Good writing and editing skills.
• Proficient in computer skills and online interactive platform (CMS, Zoom, Teams, Microsoft Office, SharePoint, etc.).
• Attention to detail and proven resilience on potential constraints on digital access in some regions and contexts.
• Strong capacity to adapt to new demands and changing environments.
• Strong customer service attitude.
• Sensitivity to political and cultural dimensions of frontline negotiation activities.
• Ability to work in an autonomous manner in a professional team under tight deadlines.
• Capacity to coordinate multiple tasks simultaneously.