Supervision, induction, and duty of care of UN Volunteers
UN Volunteers should be provided with equal duty of care, as extended to all host entity personnel. Host entity support to the UN Volunteer includes, but is not limited to:
? Introductory briefings about the organization and office-related context, including security, emergency procedures, good cultural practice, and orientation to the local environment.
? Support with arrival administration, including setting up bank accounts, residence permit applications, and completing other official processes as required by the host government or host entity.
? Structured guidance, mentoring, and coaching by a supervisor, including a clear workplan and performance appraisal.
? Access to office space, equipment, IT support, and any other systems and tools required to complete the objectives of the assignment, including a host entity email address.
? Access to shared host entity corporate knowledge, training, and learning.
? Inclusion of the volunteer in emergency procedures such as evacuations.
? Leave management.
? DSA for official travel, when applicable.
? All changes in the Description of Assignment occurring between recruitment and arrival or during the assignment need to be formalized with the United Nations Volunteer Programme.

Under the direct supervision of the Resettlement & Complimentary Pathways Officer in Bujumbura, the UN Volunteer will undertake the following tasks:
? Conduct casework by interviewing identified refugees for resettlement.
? Assess resettlement needs, complete Resettlement Registration Forms (RRF), and refer cases for review to the Resettlement & Complementary Pathways Officer.
? Research country of origin information to support and strengthen resettlement cases.
? Support and assist in preparing and facilitating resettlement country missions.
? Assist the Resettlement and Complementary Officer with organizing training workshops and seminars on resettlement-related issues for UNHCR staff.
? Manage refugees’ resettlement expectations in a fair manner through information sharing, outreach, and counseling.
? Regularly liaise with Protection, Community Services, and other relevant Units for individual case processing within the Office.
? Regularly update the proGres database with resettlement events and maintain own statistical data for reporting purposes.
? Participate in the Resettlement Unit, Protection Section, and Office meetings when required.
? Act as Officer in Charge of the resettlement unit in the absence of the Resettlement and Complimentary Pathways Officer/Associate Resettlement and Complimentary Pathways Officer.
? Undertake support resettlement missions to field locations when required.

Furthermore, UN Volunteers are required to:
? Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and taking an active part in UNV activities (for instance, in events that mark International Volunteer Day).
? Be acquainted with and build on traditional and/or local forms of volunteerism in the host country.
? Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities.
? Contribute to articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.
? Assist with the UNV Buddy Programme for newly arrived UN Volunteers.
? Promote or advise local groups on online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever possible.

Requirements:

? Knowledge of UN policies and procedures.
? Field experience.
? Flexibility and ability to support and oversee numerous projects at once and willingness to undertake some related administrative tasks.
? Strong interpersonal and communication skills in a multicultural setting.
? Ability to complete tasks within a set time frame.
? Good analytical skills.
? Ability to work effectively and with minimum supervision.
? Interviewing skills.
? Very good communication and drafting skills in English, as RRFs are drafted in English.
? Proficient in Microsoft Word and Excel, familiar with databases, especially proGress v4.

Computer skills:

• General computer literacy (word, email, internet) and good knowledge of basic data-management programs: Excel, Access, progress v4 (asset).