? Provide timely and efficient ICT support to all mission components and sites.
? Receives and logs problem calls or service requests in the automated tracking system.
? Resolve problem calls or service requests on initial contact.
? Diagnoses and resolves relatively simple hardware, software, or connectivity problems.
Assists Network Unit to provide network connectivity in the mission area and all team sites.
? Performs tasks related to scheduled service requests, including equipment replacement and transfer.
? Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
? Assist with visualizations and updating information material such as web pages or brochures.
? Perform equipment installation/uninstallation, software installation, LAN connection, etc.
? Escalate problems to the appropriate parties in accordance with established procedures.
? Provide basic training to end-users on the use of standard systems.
? Distributes and deploys new computers and IT equipment in the mission.
? Cooperate with ICT assets management Unit to update the issuance and return to stock items.
? Keep abreast of developments in technology both in the UN and in the industry in general.
? Install and configuring computer hardware, software, systems, networks, printers, and scanners.
? Identify and diagnose issues and problems.
? Advise users on appropriate course of action.
? Provide essential ICT security advice and support.
? Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
? Making recommendations to optimize IT performance and to prevent future problems.
? Collaborating with internal departments to ensure that IT needs are met.
? Any other related tasks as may be required or assigned by the supervisor.

Requirements:

? Professionalism: demonstrated understanding of operations relevant to UNAMA; technical capabilities or knowledge relevant or transferrable to UNAMA procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented;
? Integrity: demonstrate the values and ethical standards of the UN and UNAMA in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority;
? Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues;
? Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.
? Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities;
? Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups;
? Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary;
? Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNAMA’s mission and vision, as well as to the UN Core Values.

Experience in working with different donor organizations, U.N agencies supporting civil society development is an advantage. Knowledge and/or experience in data-analytics, database management systems and/or cloud-platforms is desirable.