In particular the incumbent will be expected to perform the following activities:

• Engage with key stakeholders, functional specialists, and users. Understand business needs and new digital technologies. Drive design and delivery of solutions, ensuring that business requirements are met. Support Salesforce adoption, manage issue resolution, provide communication, training, and perform change management activities.
• Understand UNESCORE (Salesforce) underlying platform implementation, analyze and resolve issues, develop reports, and provide technical specifications based on business needs.
• Have a solid understanding and technical knowledge of database implementation and analytics.
• Provide technical leadership on applications related to Workplan and Programme Management built largely on Salesforce. Map current to target landscape, ensure competency alignment, plan system phase-outs, and support system maintenance and evolution.
• Plan, manage, and organize design and development work. Ensure translation of business requirements into technical solutions. Bridge gaps between technology and stakeholder use, onboard new stakeholders, create training materials, and advise leadership. Proactively address issues for successful transitions.
• Perform other duties as assigned.

Education

• Advanced level university degree (Master’s or equivalent) in Information, Digital Technology, Computer Science or a related field.
• A first-level university degree in Information, Digital Technology, Computer Science or a related field, in combination with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree

Work Experience

• A minimum of four (4) years of progressively responsible experience in leading digital solutions design and development and/or a related role, of which preferably two (2) years acquired at international level.
• Salesforce knowledge is required.
• Experience operating with minimal supervision and exercising independent judgement to complete tasks and achieve objectives, would be an asset.

Skills and Competencies

• Good understanding of IT context and tools and their linkage to business processes that enable day to day operations.
• Technical experience across digital corporate platform support.
• Extensive experience managing, interacting and collaborating with key internal and external business stakeholders with the ability to explain technical concepts, specifications and solutions by translating them into relevant customer contexts.
• Extensive experience working in a client facing role.

Languages

• Excellent knowledge (written and spoken) of English or French, and good knowledge of the other.

DESIRABLE QUALIFICATIONS

Work Experience

• Building Partnership, Teamwork, Client orientation, Communication
• Creativity and Innovation, Technological Awareness, Result Based Management
• Result Based Budgeting, Promoting Organizational Change and Development

Languages

• Knowledge of another official language of UNESCO (Arabic, Chinese, Russian or Spanish).