1. Draft standard correspondence, type, and format a variety of documents related to project activities (correspondence, reports, technical documents, presentations, etc.) in conformity with the ILO requirements and using appropriate software.

2. General office management, administrative and logistic support for meetings, seminars and/or workshops organized under the programme.

3. Provide support for the development and dissemination of communication and information products and services ensuring compliance with applicable standards. Assist senior management with the internal communications in the Office.

4. Update information on project website and databases. Reply to queries and emails for information.

5. Maintain files, databases and official records related to project communication activities, press releases and publications. Search and select relevant information and records for officials upon request.

6. Draft for review, communication and information products for layout and design in compliance with applicable standards.

7. Liaise/Request services and information from other work units inside or outside the office for completion of tasks and gathering of communication content.

Description of Duties (continued)

8. Support media reviews and dissemination of relevant news within the Office and to Regional Office, HQ and other concerned parties as required. Liaise with media outlets and journalists to provide information on upcoming meetings and special events. Maintain and update a media contacts/distribution list.

9. Compile information from a variety of sources and respond to general inquiries and requests in a timely manner.

10. Collaborate closely with the Regional Communication Specialist to create compelling content and document ILO activities in OPT using photos and videos and maintain consistency across ILO communications.

11. Support the Office’s engagement with social media posts to highlight projects activities and major events on platforms such as Facebook, Twitter, and Instagram.

12. Accompany OPT staff on missions and local field visits to capture content and provide reporting support. Capture and edit photographs while accompanying staff during activities and events and draft press releases, factsheets, and event summaries to effectively communicate key messages.

13. Participate in UN Communication meetings and report regularly on outcome of those meetings.

14. Keep abreast of changes to communication and information management methods, techniques, tools, standards and guidelines and share information with concerned parties.

15. Perform other relevant duties as assigned by the Supervisor or Country Representative.

Education

Completion of secondary school education.

Experience

At least three years of experience in communication support services

Languages

Excellent command of both Arabic and English.

Competencies

In addition to the ILO core competencies (Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration), this position requires:

1. Ability to code and classify information in accordance with standards.

2. Ability to adapt quickly to new software and systems including for updating websites, desktop publishing, graphic design.

3. Accuracy and attention to detail and skills in the design, layout and formatting of documents.

4. Drafting and web writing/editing skills.

5. Ability to organize own work.

6. Ability to prioritize work assignments, organize own schedule, perform routine work independently, meet deadlines and adapt to changing demands and multitask.

7. Proficient in computer software (Microsoft Word, PowerPoint, Excel, Adobe Reader) and ability to use other software packages required by the Office (i.e. IRIS).

8. Ability to work as a member of a team and manage a heavy workload under time pressure.

9. Thorough knowledge of practices and procedures for preparing administrative documents and maintaining file systems.

10. Ability to determine relevant background and reference materials for others, and to screen for urgency and priority.

Competencies (continued)

11. Ability to respond to requests from officials from government offices, ministries, ILO constituents and NGOs.

12. Ability to search and retrieve information from a variety of sources and databases, compile reports and respond to requests for information.

13. Excellent oral and written communication skills.

14. Customer service experience in order to provide courteous, prompt and efficient responses to clients.

15. Ability to deal with confidential matters with discretion.

16. Ability to work in a multicultural environment and gender-sensitive behaviour and attitudes are also required.

17. Ability to obtain services from other work units inside or outside the office for completion of tasks.

18. Ability to work as a member of a team and manage a heavy workload under time pressure.

19. Ability to draft correspondence and correct documents in accordance with established standards.

20. Ability to work with accuracy and to pay attention to detail.