Responsibilities include, but are not limited to:

• Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC.
• Conduct eligibility screenings for callers including parolees, Special Immigrant Visa holders, and refugees.
• Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
• Efficiently and effectively conduct web-based research to locate local resources and referral options for clients.
• Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Provide individualized support through resource sharing and referrals specific to the needs of the caller.
• Conduct referrals using a streamlined referral process established by the IRC’s Virtual Resettlement Program (VRP).
• Support the Program Officer, VRL with outreach and communications regarding VRL’s services.
• Other duties as assigned.

Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Experience in Reception & Placement strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Knowledgeable about how to conduct efficient and effective web-based searches for client resources and referral options.
• Fluency in English required.
• Fluency in another client language highly desirable.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.