Location:

Amman, Jordan
Salary:

negotiable / YEAR
Job type:

FULL_TIME
Posted:

6 months ago
Category:

Communication and Advocacy, Media and Public Relations
Deadline:

17/07/2024

JOB DESCRIPTION

JOB DETAILS:

United Nations Office for Project Services Communications Senior Associate – Public Relations and Outreach (GRM) Jordan UNOPS Jobs 2024

United Nations Office for Project Services looking for “Communications Senior Associate – Public Relations and Outreach (GRM)”. Applicants with a High School Diploma may apply on or before 17-Jul-24.

The United Nations Office for Project Services has published a job vacancy announcement on 03/07/2024 for qualified applicants to fill in the vacant post of Communications Senior Associate – Public Relations and Outreach (GRM) to be based in Amman , Jordan. For more jobs, please visit https://unjoblink.org

Company Name: United Nations Office for Project Services

Job Title: Communications Senior Associate – Public Relations and Outreach (GRM)

Duty Station: Amman , Jordan

Country: Jordan

Application Deadline: 17-Jul-24

Responsibilities:

Operate the project hotline during the working hours to answer queries, verify, address, and follow up on any issues/ complaints raised by the CfW beneficiaries or project stakeholders;
Record the details of all received calls and the needed actions taken/ to be taken in the “call log” on a daily basis.
Maintain records of all the received queries/ complaints and actions and update the information regularly;
Monitor any resolutions to grievances to ensure they are implemented and closed in a professional and timely manner;
Address all received / complaints in a timely manner by delegating the issue to the relevant entity and escalating to the Project Manager as needed;
Provide weekly reports and updates on the call log and highlight any urgent actions to be taken and/ or complaints that cannot be resolved to the PM in a timely manner;
Refer all calls on SEA to UNOPS’ PSEA focal points for further handling, while respecting confidentiality, and maintain SEA and SH reports/ records in confidential formats (encrypted) for reporting and investigation purposes;
Draft and periodically update a GRM Manual with operating procedures and an organogram for grievance redress;

Requirements:

High school diploma required. A Bachelor degree preferably in business administration, HR, public administration, development studies, social sciences, psychology, or human rights would be an asset and may substitute for some of the required years of experience.
With a high school degree, a minimum of 7 years experience in handling GRM, customer service and management, social work, or case management preferably within a project context.(Only 3 years of experience are required with a Bachelor degree)
Experience of working in an international NGO, UN agency or other international technical cooperation agency is desired.
Proven capacity to interact with a variety of stakeholders is desirable.
Full proficiency in Arabic and English is required;
High proficiency with computers, and other software/ platforms related to the positions field of expertise. Good experience in working with the G-Suite platform including, Google Drive, Google Calendar, Gmail, Google Sheets, Docs, and Slides.