Implementation of Accountability to Beneficiaries System

• Work closely with the Field MEAL Managers and Accountability officers and Acto implement SCI’s approach to accountability and participation following the CHS standards, Quality Benchmarks, and SC Practice Standards in Child Participation and ensuring that it complements and forms part of the overall MEAL system
• Ensure that accountability and participation are integral elements of all aspects of the organisation’s approach to programming and MEAL
• Use the associated tools required to implement the accountability and participation minimum requirements to ensure that roll-out is standardized across operational areas (e.g. information posters, complaints database, child-friendly methodology guidance)
• Work closely with implementation team members to promote understanding of the importance of accountability and participation to achieve quality programming
• Ensure that beneficiary feedback is promoted as a key tool in programme management and strategy development

Programme Development

• Look into Accountability and CRM coverage for geographical and thematic areas of responsibilities and identify budget gap to be communicated to MEAL Coordinator
• Actively engage with beneficiary communities and consult with them to identify viable communication channels for information sharing and establishing CRM

Program Implementation

• As required undertake technical support visits and offer remote technical support to area offices implementing accountability and participation activities
• Maintain a close working relationship with MEAA Staff to understand challenges and successes at field level and design/plan support required

Staff Capacity Building

• Identify orientation needs and support MEAL Coordinators/Officers in delivering sessions on Accountability to Beneficiaries
• Support MEAL Managers/Officers in conducting inductions on accountability and participation at the field office level
• Contribute to fostering an organizational culture which is truly accountable to children and their communities

Learning

• Share key learning coming from Accountability and CRM systems during review and learning meetings
• Liaise with MIS-Accountability Assistant for producing reports and through accountability (using beneficiary feedback as well as evidence of improved programme implementation where accountability is increased)SKILLS AND BEHAVIOURS (SCI Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency
  

  Requirements:

• Master’s degree in an area of social development or equivalent
• Fluency in English, both verbal and written, preferred
• EXPERIENCE AND SKILLS
• Recommended a minimum of 5 years of Accountability MEAL experience
• Highly developed interpersonal and communication skills, and knowledge of rapport-building and probing techniques
• Highly developed cultural awareness and ability to work well in a multi-cultural environment with people from diverse backgrounds and cultures
• Ability to work in a volatile environment and willingness to relocate as per the need and requirements of the field office
• Previous experience of managing a team and managing projects
• Proven capacity to supervise, train and coach staff
• Ability to write clear and effective reports

Computer skills:

• Good knowledge of MS office software including Word, Outlook, Excel, PowerPoint, SharePoint, Teams, etc.
• Excellent capacities in Excel, KoboTool-Box, Power BI and GIS or other Mobile Data Collection tools