• Ensure supporter contact results in meeting it exceeding where possible, the expectations of supporters in line with strategic objectives of the Contact Centre.
• Ensure superior customer service is provided to supporters.
• Meet expected standards in call coaching, Quality Assurance (QA) and Product Management.
• Be available for duties as indicated by the agreed roster.
• Report on deviations in workflow to the Contact Centre Team Leader.
• Demonstrate a consistently professional, flexible and courteous attitude/response towards WVA staff, supporters, internal customers and the public.
• Provide timely, accurate response/follow-up to WV supporters.
• Identify and maximise critical behaviours to develop long term loyalty.
• Meet set targets in sales and retention.
• Ensure agreed individual and team targets are achieved in line with strategic objectives.
• Identify and maximise all sales leads and opportunities.
• Meet expected targets in sales and retention.
• Maximise opportunities to develop long term loyalty.
• Grow child and non-child sponsorship income from Australian public and business.

Requirements:

• Former Sponsored Child of World Vision Philippines (kindly indicate your Child ID Number)
• Graduate of bachelor degree in Marketing, Business Management, Social/Behavioral Sciences or any four-year course with relevant experience in telemarketing and customer care/service.
• Computer literacy skills, e.g. strong skills in the use of MS Office Suite: email, calendar, accurate and efficient keyboard /data entry skills.