Supervision, induction, and duty of care of UN Volunteers
UN Volunteers should be provided with equal duty of care, as extended to all host entity personnel. Host entity support to the UN Volunteer includes, but is not limited to:
• Introductory briefings about the organization and office-related context, including security, emergency procedures, good cultural practice, and orientation to the local environment.
• Support with arrival administration, including setting up bank accounts, residence permit applications, and completing other official processes as required by the host government or host entity.
• Structured guidance, mentoring, and coaching by a supervisor, including a clear workplan and performance appraisal.
• Access to office space, equipment, IT support, and any other systems and tools required to complete the objectives of the assignment, including a host entity email address.
• Access to shared host entity corporate knowledge, training, and learning.
• Inclusion of the volunteer in emergency procedures such as evacuations.
• Leave management.
• DSA for official travel, when applicable.
• All changes in the Description of Assignment occurring between recruitment and arrival or during the assignment need to be formalized with the United Nations Volunteer Programme.

Under the direct supervision of the Resettlement & Complimentary Pathways Officer in Bujumbura, the UN Volunteer will undertake the following tasks:
• Conduct casework by interviewing identified refugees for resettlement.
• Assess resettlement needs, complete Resettlement Registration Forms (RRF), and refer cases for review to the Resettlement & Complementary Pathways Officer.
• Research country of origin information to support and strengthen resettlement cases.
• Support and assist in preparing and facilitating resettlement country missions.
• Assist the Resettlement and Complementary Officer with organizing training workshops and seminars on resettlement-related issues for UNHCR staff.
• Manage refugees’ resettlement expectations in a fair manner through information sharing, outreach, and counseling.
• Regularly liaise with Protection, Community Services, and other relevant Units for individual case processing within the Office.
• Regularly update the proGres database with resettlement events and maintain own statistical data for reporting purposes.
• Participate in the Resettlement Unit, Protection Section, and Office meetings when required.
• Act as Officer in Charge of the resettlement unit in the absence of the Resettlement and Complimentary Pathways Officer/Associate Resettlement and Complimentary Pathways Officer.
• Undertake support resettlement missions to field locations when required.

Furthermore, UN Volunteers are required to:
• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and taking an active part in UNV activities (for instance, in events that mark International Volunteer Day).
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country.
• Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities.
• Contribute to articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.
• Assist with the UNV Buddy Programme for newly arrived UN Volunteers.
• Promote or advise local groups on online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever possible.

Results/Expected Outputs:

• Cases are referred for resettlement in accordance with existing Standard Operating Procedures (SOPs).
• Completion of about 8 to 15 RRFs per week, depending on the complexity of the cases.
• Conduct counseling sessions for resettlement cases.
• Preparation of interim reports for assignments of six (6) months or more and/or as necessary. A final report covering the entire period of his/her assignment is compulsory. The report shall contain a description of activities and the data collected regarding the number of cases worked on, the number of persons submitted, and to which country (whether accepted/denied/pending);
• Participate in in-office meetings to discuss cases identified for possible resettlement consideration.
• Ensure consistent resettlement updates in the proGres database and effective case tracking.
• Resettlement country missions and refugee departures from (country) are facilitated.
• Provide resettlement counseling to resettlement applicants.
• Assist in the development of capacity building through coaching, mentoring, and formal on-the-job training when working with (including supervising) national staff or (non-) governmental counterparts, including Implementing Partners (IPs);
• The age, Gender, and Diversity (AGD) perspective is systematically applied, integrated, and documented in all activities throughout the assignment.

• A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in, and capacities developed.

Requirements:

• Integrity and professionalism: demonstrated expertise in the area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative, and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality, and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client-oriented.
• Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations.
• Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.
• Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate, and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.
• Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender.
• Communication: proven interpersonal skills; good spoken and written communication skills, including the ability to prepare clear and concise reports; ability to conduct presentations, articulate options, and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups;
• Flexibility, adaptability, and ability and willingness to operate independently in austere, remote, and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary.
• Genuine commitment towards voluntary engagement principles, which include solidarity, compassion, reciprocity, self-reliance, and commitment towards the UN core values.

• Refugees and/or other people of concern in a protection capacity is required, especially in conducting RSD (Refugee Status Determination) and resettlement interviews.
• Demonstrated experience in casework or case management, preferably in a refugee or immigration context, is desirable.

Desirable Qualifications and Skills:

• Knowledge of UN policies and procedures.
• Field experience.
• Flexibility and ability to support and oversee numerous projects at once and willingness to undertake some related administrative tasks.
• Strong interpersonal and communication skills in a multicultural setting.
• Ability to complete tasks within a set time frame.
• Good analytical skills.
• Ability to work effectively and with minimum supervision.
• Interviewing skills.
• Very good communication and drafting skills in English, as RRFs are drafted in English.
• Proficient in Microsoft Word and Excel, familiar with databases, especially proGress v4.

Computer skills:

General computer literacy (word, email, internet) and good knowledge of basic data-management programs: Excel, Access, progress v4 (asset).