• Perform the debt recovery of air navigation charges for a portfolio of airspace users, and prepare payment plans and ensure the proper follow-up.
• Coordinate the recovery process and requests with airspace users, aircraft owners, bankruptcy administrators, ANSP’s and States (late payment, insolvency, irrecoverable debts, etc), as well as the recovery actions by administrative means.
• Prepare relevant files for the Legal Service to proceed further with judicial recovery procedures.
• Prepare write-off proposals in case of irrecoverable debts and liaise with the Accounting team for further processing.
• Act as focal point for the collection activities with regards to bilateral agreements and provide information to States on measures taken on a specific airspace user.
• Produce reports and maintain relevant data on airspace users.
• Analyse and report on systems malfunctions, identify appropriate alternatives and improvements, and take part in User Acceptance Tests to validate the solution.
• Review, identify and recommend improvements on processes, tools, description of functional requirements, etc. and develop new procedures as required.
• Carry out any other task in line with the main purpose of the job.

Requirements: 

• Post-secondary education preferably in a relevant field (e.g. business administration, finance or accounting) followed by 3 years’ relevant professional experience.
• Experience in business administration, finance, accounting, accounts receivable or debt collection proceedings.
• Experience in litigation proceedings would be an asset.
• Knowledge or understanding of the charging of air navigation fees would be an asset.
• Experience in the use of standard Office applications, in particular Excel, SharePoint, Teams, as well as business intelligence tools (data retrieval & reporting).
• Communication: You are able to foster two-way communication.
• Customer focus: You know how to respond effectively to customer enquiries.
• Analytical Thinking:You know how to break down information into logical components.
• Result focus: You seek to improve personal performance.
• Quality focus: You deliver a consistent quality in work.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French.Candidates must be proficient users of English at level C1/C2.The selected candidate will have to acquire at least a basic knowledge of French at level A1/A2 before the end of the probation period. For this particular function, the knowledge of other languages would be an asset.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).