What you’ll do

The Director of Program Performance will lead the setup of a new function at CHAI that will facilitate portfolio performance management by advising teams across the organization on:

• Program strategy and goal setting by ensuring that program goals are clearly defined and aligned with CHAI’s long-term strategic objectives
• Implementation and performance management through tracking of progress towards goals, measurement of impact, and course-correction where needed
• Program retrospectives in order to assess the overall level of impact, as well as capture insights on best practices and lessons learned to inform continuous learning and further improvement

A critical component of the PPM function will be to support the achievement of “Transformational Goals” – which are specific and measurable goals where CHAI has the potential to dramatically accelerate progress towards improvements in health outcomes – across program areas.

The role’s core scope and responsibilities are expected to constitute the following, with room for adaptation based on what you can bring to the role:

Developing Program Performance Management Framework:

• Develop an overarching program performance management framework for portfolio performance management at CHAI.
• Create tools and processes for goal setting, progress-tracking, resource allocation, etc.
• Map roles and responsibilities across teams to ensure shared accountability.

Supporting Program and Country Teams:

• Work with approximately 20 program teams and 30+ country teams to refine, support, and track the performance of their goals.
• Assist teams in aligning their goals with program strategies, including, but not limited to, tracking the progress of identified ‘Transformational Goals’.

Identifying and Prioritizing Transformational Goals:

• Identify key Transformational Goals for targeted organizational support and resourcing.
• Coordinate the provision of support to relevant teams for achieving prioritized goals.

Building Capacity and Adaptation:

• Serve as a resource for teams to adapt CHAI’s overarching program performance management framework to suit their programmatic or country context.
• Build capacity within teams to measure progress towards goals and adjust approaches as necessary.

Evaluating Programmatic Performance:

• Evaluate CHAI’s overall programmatic performance.
• Advise senior leadership on progress towards achieving targets set in the new strategy.
• Support the Program Leadership Team (PLT) in regularly reviewing program performance.

Team Management and Mentorship:

• Manage and mentor a team of two (a Manager and an Associate).