JOB DETAILS:

United Nations Development Programme ICT Analyst (Nationals only) Iran UNDP Jobs 2024

United Nations Development Programme looking for “ICT Analyst (Nationals only)”. Applicants with an Advanced degree may apply on or before 23-Jul-24.

The United Nations Development Programme has published a job vacancy announcement on 09/07/2024 for qualified applicants to fill in the vacant post of ICT Analyst (Nationals only) to be based in Tehran , Iran. For more jobs, please visit https://unjoblink.org

Company Name: United Nations Development Programme

Job Title: ICT Analyst (Nationals only)

Duty Station: Tehran , Iran

Country: Iran

Application Deadline: 23-Jul-24

Responsibilities:

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries.  The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

Position Purpose

Under the guidance and direct supervision of the operations manager, the ICT Analyst manages ICT services, develops, and implements ICT management systems, provides information management tools and technology infrastructure. The ICT Analyst is responsible for review of and advice on the use of new technologies to enhance connectivity and business continuity. The ICT Analyst promotes a client- oriented approach.

The ICT Analyst heads the ICT help desk team which supports UN Common Premises and supervises outsourced staff in the team. The ICT Analyst works in close collaboration with the Country Office programme and operations teams, the UNCT and others to resolve complex ICT related issues; he/she liaises with the peers and experts in other Country Officers, Regional Hubs and HQs personnel.

• Ensure full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Provide leadership of the ICT team for effective and client-oriented services.
• Analyze the requirement for and elaborate internal policies and procedures on the use of ICT.  Initiate CO ICT business process mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management; and control the workflows in the ICT team. Participate in office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Conduct market research and analysis and introduce new technologies for country office system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
• Participate in and provide expert advice and services for the whole duration of ICT procurement/ tenders related to software development, hardware building on data centers, and complex network settings for partners.
• Develop and update the ICT annual plan and road map. Develop and update the business continuity and disaster recovery plans, and ICT infrastructure and training plans. Follow up on their implementation.
• Provide support to the use of Enterprise Resource Planning (ERP) functionality for improved business results and improved client services.
• Develop and implement CO information and documentation management system in accordance with UNDP policy and the CO needs.

Manage CO hardware and software packages.

• Ensure CO hardware and software platforms meet the UNDP corporate standards and needs of key CO business processes.
• Provide advice on maintenance of equipment and acquisition of hardware supplies.
• Prepare strategies for the upgrades and replacement of the existing office hardware and software infrastructure.
• Supervise the implementation of corporate UNDP systems.
• Supervise replacement of specific hardware components.
• Supervise and advise on procurement or development of specific software systems.

Manage engagement with CO Operations and Programme teams to ensure their automation and digitalization needs are met. 

• Develop new software or else digital solutions and oversee development of the new software packages (in-house or on the market), as required, for high impact results (e.g., office management system, electronic registry, intranet, etc).
• Develop new automation tools using UNDP corporately developed platforms.
• Develop Terms of Reference (TOR) for software products, and provide monitoring and evaluation support to Programme teams, when required.
• Provide in-house development of tools for programme and operations when needed.
• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g., office management systems, donor profile software, knowledge management systems).
• Provide technical advice on web applications, development, management, hosting, publication, and maintenance.
• Support CO efforts on digital transformation.

Ensure efficient network administration. 

• Monitor computing resources to provide a stable and responsive environment.
• Review reports on the network performance and issues and take corrective actions.
• Operate network utility procedures, define network users and security attributes, establish directories, menus and drive-mappings, configure network printers and provide user access.
• Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Monitor cloud-based backup and restoration procedures and compliance for both server and local drives.
• Ensure timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.
• Provide technical advice on network administration to other agencies as required.
• Regularly review parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.
• Prepare cost recovery methodology and calculations in order to provide transparent, timely and precise cost recovery of ICT services.   Monitor the preparation of cost recovery bills.

Ensure facilitation of knowledge building and knowledge sharing in the CO.

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize training for the operations/projects staff on ICT issues.
• Synthesize lessons learned and best practices directly linked to ICT management.
• Provide sound contributions to knowledge networks and communities of practice.
• Support UNCT and else inter-agency efforts, including in implementation of the Business Operations Strategy.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Supervisory/Managerial Responsibilities: Supervise staff in the ICT unit.

Core 

• Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work.
• Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking.
• Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning.
• Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process.
• Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously.
• Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships.
• Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making.

Cross-Functional & Technical competencies

Business Direction & Strategy: System Thinking

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Business Management:

• Working with Evidence and Data: Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making.
• Digital Awareness and Literacy: Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed

Information Management & Technology

• IT Customer Support: Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
• User Experience and Business Analyst: Capacity to translate efficiently users’ needs into IT requirements around human-centered design.
• Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

People Management

• Manage Performance and Ensure Accountability: 
  • Ensure regular conversations with people about work
  • Provide positive and constructive feedback
• Build an Enabling Workplace:
  • Create a working environment where people are engaged and want to do their best; empower and enable team members to perform and have a positive workplace experience.
  • Promote honestly, openness, trust and psychological safety and create opportunities to innovate and learn