UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, results

UNICEF Mexico is a medium-sized Country Office now expanding its operations through the north and south borders embarking on a bigger humanitarian action and response, whereby the needs for supply and human resources have increased and the central team requires additional support to fulfill their objectives and help UNICEF achieve its goals.

How can you make a difference?

Senior Information and Communications Technology (ICT) Associate performs specialized activities pertaining to UNICEF’s ICT systems including desktop administration, server or cloud operations, hardware, and software. Specialized activities may include technical support in the testing and implementation of new application system releases, modules and functionalities and systems administration tasks. This is skilled work, which may include the provision of procedural leadership to more junior staff or serve as a focal point for a systems project.

You will be responsible for:

1. ICT Office Customer Service Support

2. ICT Administration

If you are interested in learning more about this position and the key-end results, functions and accountabilities, read the Complete Terms of reference ToRs TA _Sr ICT Associate (GS-7) – CDMX.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:
  • Completion of secondary education (High School certificate).
  • For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three (3) years of the required work experience.
• Work Experience:
  • At least seven (7) years of work experience practical work experience in information technology, requiring systematic methods of troubleshooting and/or problem solving.
  • Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools.
  • Practical experience in providing technical and business Customer Support and Services.
  • Practical experience and working knowledge of various computer platforms and applications.
• Language Requirements:
  • Fluency in Spanish
  • Intermediate level of English

Desirables:

• ITIL Foundation Certificate or equivalent customer support certification
• Advanced knowledge of ICT regulations, rules and procedures as well as systems and applications in the UN System.
• In-depth knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows, Linux, other apps), hardware and applications software and other office technology equipment.
• Understanding the development and humanitarian work.
• Developing country work experience and/or familiarity with emergency.
• Proficiency or fluency in English.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates from targeted underrepresented groups are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Candidates who are not citizens of Mexico must hold a valid work permit, previous to applying, to be considered eligible for this post.

The position is a temporary, expected to last 364 days. Exceptionally, it may be extended for an additional 364 days, summing 729 days as the maximum possible duration of this appointment.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.