• Function title: SASS-C User and Training Specialist
• Reference: NOC-NM-2024-FGIV/826
• Location: Brussels
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Brussels
• Nature of the competition: Internal and external competition
• Applicable regulations: Conditions of Employment of Contract Staff at EUROCONTROL
• Function group: Function group IV
• Job level: 16-18 – Check salary simulations for the basic grade
• Generic post: Project Manager/Specialist
• Number of posts: 1
• Duration of engagement: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: NMD/INF/CNS – Integrated CNS Unit
• Working arrangement: Hybrid work (A blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
• Competition publication date: 11/07/2024
• Competition closing date: 22/08/2024 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Network Management Directorate, “Infrastructure” works with all aviation stakeholders to ensure their Network infrastructure supports the evolving needs of the Network operations, whereby providing amongst other: Network CNS coverage, information Management, NewPENS, Cyber Security and Deployment Services in a cost-effective, proactive and coordinated manner with our stakeholders.

SASS-C (Surveillance Analysis Support System for ATC Centre) is a software suite for surveillance infrastructure analysis operated by ANSP’s, CAA’s and ATM industry, and maintained/developed by EUROCONTROL.

As a SASS-C User Support and Training Specialist you will provide customer support and optimal solutions to SASS-C users and you will develop and deliver training activities.

Your role

Your role will be to:

• Provide technical expertise and be the reference point for the SASS-C user support activities, identify, assess and address technical problems and generate effective solutions.
• Perform deep analysis of issues reported by end users and elaborate optimal solutions while leveraging customer satisfaction and performance of the platform.
• Develop and implement standards of excellence in all aspects of SASS-C software technical support, analysing requests and incidents, developing User Guides and training materials.
• Design, develop and deliver SASS-C training content worldwide on stakeholders’ premises and ensure consistency across all SASS-C training activities.
• Follow latest innovation in technology and trends in order to build the consolidated trend watch and share best practices with internal community.
• Carry out any other tasks in line with the main purpose of the job.

Required qualifications, experience & competencies

• Completed university studies of 4 years in a relevant field (Computer Science, Physics, Engineering, Mathematics) followed by minimum 5 years of relevant working experience in using or testing of SASS-C tools. Specialisation in ATM or CNS would be an asset.
• Surveillance Engineering Training with Manufacturer or ANSP training center will be considered as asset.
• Experience in Surveillance systems and technologies.
• Experience in providing Surveillance and/or SASS-C trainings ideally at internationally level.
• Experience in analysing the surveillance and/or SASS-C issues. (i.e. special phenomenon or performance anomalies).
• Technical drafting skills in English.
• Experience in validation/acceptance testing specialised software/system.
• Experience in the domain of Linux OS installation, MariaDB/MySQL (database principles, modelling, querying, creating views/tables) use and administration.
• Problem Solving: You know how to solve complex problems and provide effective solutions.
• Communication: You adapt your communication to different situations and audiences.
• Customer Focus: You know how to develop and implement service excellence concepts.
• Quality focus: You set and foster high quality standards.
• Team Work: You foster teamwork.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1/C2. The selected candidate will be required to become basic users of French at level A1/A2 before the end of the probation period.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 5 Year(s) and it may be renewed up to a maximum of 9 years or converted into an undetermined contract pursuant to the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. Before being established in the post, he/she will be requested to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
• The successful candidate shall be engaged in principle at the basic grade of the advertised grades.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.