JOB SUMMARY:
As all countries around the globe are seeking new ways to address complex and interconnected challenges such as shocks from crises, economic stagnation, inequality and poverty, providing access to clean and affordable energy, protect the environment, or mitigating and adapting to climate change, UNDP aims to develop integrated responses to these issues.
UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). In addition to multi-lateral and bi-lateral partnerships, UNDP provides countries with specialized integrated technical services for eligibility assessment, programme/project formulation and implementation, capacity development, policy advice, technical assistance, training and technology transfer, mobilization of co-financing, implementation oversight, results management and evaluation, performance-based payments and knowledge management services.
The UNDP Country Office (CO) in Brazil is a key development partner of the Brazilian government and supports national and sub-national public and private sector institutions and civil society to achieve a more sustainable and inclusive society by strengthening democratic institutions, improvement of governance effectiveness, reduction of poverty and inequalities and addressing climate change and biodiversity issues.
In the pursuit of aligning organizational resources with UNDP strategic objectives and serving as the overarching framework to propel the operational reform agenda and streamline the United Nations (UN) operational presence in Brazil, the Country Office (CO) has structured its functional organization into three primary domains: the management support functions, the Programme team, and the Operations Team. The Operations Team is further comprised of units encompassing Finance, Human Resources (HR), Support to Projects, and the Common Back- Office (CBO), with the latter encompassing provision of common services for the UN House, including Information and Communication Technology (ICT), Administration and Logistics, Procurement and Travel, and HR services tailored for UN entities and Protocol. All of these units bear the responsibility to ensure adherence to UN principles and UNDP policies and procedures in the realm of operational functions.
The Operations Team plays a pivotal role in enhancing the efficacy of UN operational services and UNDP Brazil. It does so by crafting a comprehensive service delivery platform aimed at providing operational solutions to all UN entities and UNDP programs and projects. Moreover, it coordinates operational services and explores their potential expansion to the UN Common Back-Office. Within the United Nations Development Programme (UNDP), the establishment of Common Back-Offices (CBO) is a cornerstone of the United Nations Development System (UNDS) reform, aiming to streamline operations and enhance service delivery across the UN system. Brazil stands at the forefront of this initiative, drawing on its success from the Joint Operations Facility (JOF) to pioneer the CBO model. The strategic vision for CBO implementation in Brazil, driven by UNDP’s leadership, focuses on realizing operational efficiencies, improving quality of service, and fostering a collaborative “One UN” culture.
In early 2023, UNDP was selected to host the CBO in Brazil, a testament to its operational prowess and the country’s innovative approach to shared services. This initiative is expected to optimize resource utilization, reduce overheads, and deliver superior service to UN entities, encapsulating the essence of the Efficiency Agenda. The CBO’s integration into UNDP Brazil’s operations leverages the organization’s established infrastructure and expertise, ensuring a seamless transition towards a more cohesive and efficient operational framework.
By acting as the operational backbone for the UN in Brazil, the CBO under UNDP’s stewardship aims to address and surmount the operational challenges unique to the UN’s collaborative environment. This initiative is not just about operational improvements but also about embodying the spirit of cooperation and unity that defines the UN’s mission, setting a precedent for efficiency and collaboration that aligns with the goals of the UNDS reform. Within this framework, the role of the CBO Client Management Analyst, as a pivotal element of the CBO team, is to harness and analyze data, guide service improvements, and ensure the alignment of operations with the strategic objectives of the CBO, enhancing UNDP’s capacity to support the UN system effectively.
Under the overall guidance and supervision of UNDP’s Operations and UN Common Back-Office Manager for Brazil, the CBO Client Management Analyst will act on all aspects of Common Back-Office (CBO) operations, whilst promoting a client, quality and results-oriented approach to the CBO portfolio
The CBO Client Management Analyst is responsible for guaranteeing that the services and strategic issues of CBO services are implemented according to UNDP rules and regulations. The incumbent sets policies and methods to maximize CBO performance in operations all the while demonstrating capacity for innovation and creativity and providing assistance to UNDP’s Operations and UN Common Back-Office Manager for Brazil on readjustment of the operations to consider changes in the operation as and when needed. The incumbent is the main focal point for all relationships before those UN Entities that are part of the CBO, and is responsible for the preparation of Service Level Agreements (SLAs), Standard Operations Procedures (SOPs), Key Performance Indicators (KPIs), workflows, documents, presentations, briefings, notes and minutes. The incumbent will be required to work in close collaboration with the CBO Associate and may also be required to carry out interchangeable activities upon the needs of the organization.
UNDP/CBO adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP/CBO personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
As a result, it is expected that this post will be responsible for in-depth and strategic assistance and advising UNDP’s Operations and UN Common Back-Office Manager on continuous improvements to CBO activities and contributing to the success of planned activities in the office, as such:
Ensures quality in the provision of the Common Back-Office (CBO) operational strategies:
Works with the UNDP’s Operations and UN Common Back-Office Manager for Brazil in reporting to the CBO Country Governance Board (CGB) and the Operations Advisory Group (OAG):
Act as a liaison between UNDP and UN Entities, assisting in the management, organization and analysis of relevant information so that the CBO has a more assertive interaction following what is established in the MOU.:
Ensures effective management of the CBO financial resources:
Contributes to the advancement of a common business operations strategy and the Efficiency Agenda for the UN in Brazil:
Facilitate knowledge and capacity building and knowledge sharing:
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
The CBO Client Management Analyst works in overall guidance and direct supervision of UNDP’s Operations and UN Common Back-Office Manager for Brazil and in collaboration with the members of the CBO Management team, Programme and project teams in the CO, and other UN stakeholders to exchange information and ensure consistent service delivery.
Achieve Results | LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline |
Think Innovatively | LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements |
Learn Continuously | LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback |
Adapt with Agility | LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible |
Act with Determination | LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident |
Engage and Partner | LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships |
Enable Diversity and Inclusion | LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination |
Cross-Functional and Technical Competencies:
Thematic Area | Name | Definition |
Business Direction & Strategy | System Thinking |
|
Business Development | Integration within the UN |
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Business Management | Portfolio Management |
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Business Management | Customer Satisfaction/Client Management |
|
Business Management | Communication |
|
Digital & Innovation | Creative facilitation |
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Digital & Innovation | Systems thinking & transformation |
|
Required Skills:
Desired Skills:
Languages:
Disclaimer
Important applicant information
All posts in the NPSA categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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ABSTRACT:
United Nations Development Programme Common Back Office (CBO) Client Management Analyst (Office based) Brazil UNDP Jobs 2024
United Nations Development Programme looking for “Common Back Office (CBO) Client Management Analyst (Office based)”. Applicants with an Advanced degree may apply on or before 01-Aug-24.
The United Nations Development Programme has published a job vacancy announcement on 18/07/2024 for qualified applicants to fill in the vacant post of Common Back Office (CBO) Client Management Analyst (Office based) to be based in Brasilia , Brazil. For more jobs, please visit https://unjoblink.org
Company Name: United Nations Development Programme
Job Title: Common Back Office (CBO) Client Management Analyst (Office based)
Duty Station: Brasilia , Brazil
Country: Brazil
Application Deadline: 01-Aug-24