ABOUT THE COMPANY:

The Food and Agriculture Organization (FAO) is a specialized agency of the United Nations that leads international efforts to defeat hunger. Our goal is to achieve food security for all and make sure that people have regular access to enough high-quality food to lead active, healthy lives. With over 194 member states, FAO works in over 130 countries worldwide. We believe that everyone can play a part in ending hunger.

JOB SUMMARY

The Travel Assistant coordinates and performs the full range of travel and shipping support and administrative processing functions. He/she ensures quality, transparency and consistency of data, processes and services provided within his/her area of responsibility and contributes to the smooth functioning of the work of the unit.

RESPONSIBILITIES

•    Process travel expense claims, including verification of travel performed against entitlement and computation of costs within FAO liability.
•    Identify/claim refunds of travel costs from carriers, travel agents or travellers and take necessary follow-up action.
•    Process lump sum payments and post-factum claims, verifying correctness with FAO travel agent in cases of complex fares.
•    Assist in providing guidance and advice on travel rules and procedures to SSC/Divisions, Offices, Centres/Field Offices staff.
•    Manage the Travel e-mail account concerning queries on travel-related payments/recoveries/entitlements from travellers/SSC/Human Resources Division/Field Offices.
•    Verify correctness of records related to travellers in corporate systems to ensure proper accounting transactions relating to claimant staff members and consultants.
•    Review the daily rejections list relating to travel payments, investigating and checking incorrect entries.
•    Review and reconcile monthly recoveries report for submission to Accounts Receivable, taking corrective action where necessary and validating items for recovery.
•    Assist Accounts Payable in clearing consultants’ honoraria payments, providing details relating to travel expense claim (TEC) deductions and/or follow up actions with Divisions/Offices/Centres regarding outstanding TECs, performing any accounting adjustment.
•    Address/initiate requests and tasks in Service Now customer portal.
•    Support corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability.
•    Perform other duties as required.

REQUIREMENTS

Education: Secondary School Education.
Experience: Four years of relevant experience in office/travel/shipping/logistics and/or accounting support work.
Languages: Working knowledge (proficient – level C) of English.
IT Skills: Very good knowledge of MS Office applications, Internet and office technology equipment.

Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of the duty station at the time of the application. “Commuting distance” means the distance within which staff members can travel daily between their place of work and their residence.

Competencies

•    Results Focus
•    Teamwork
•    Communication
•    Building Effective Relationships
•    Knowledge Sharing and Continuous Improvement

Technical Skills

•    Very good knowledge of the essential elements of a range of financial/accounting/budgeting activities, including the relevant policies, rules and regulations.
•    Very good knowledge of Enterprise Resource Planning (ERP) corporate travel systems.
•    Very good knowledge of communication and documentation standards.

Desirable Qualifications And Skills

•    Knowledge of and experience in international relocation and/or logistics industry.
•    Limited knowledge (intermediate – level B) of one of the other working languages of the Organization (Arabic, Chinese, French, Russian or Spanish).
•    Knowledge of the Corporate Environmental Responsibility.

How to Apply
Step 1: Please re-read this job description from the beginning to the end.
Step 2: Click the APPLY FOR JOB button at the end of this job advert.
Step 3: After going to parent website, please read instructions carefully and ensure you apply as soon as possible.

Good luck!