Help Desk Assistant (ICT and Administration)

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
    TEMPORARY
  • Posted:
    2 months ago
  • Category:
    Information and Communication Technology
  • Deadline:
    28/07/2024

JOB DESCRIPTION

 

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ABOUT THE COMPANY:

UNICEF was created with a distinct purpose in mind: to work with others to overcome the obstacles that poverty, violence, disease and discrimination place in a child’s path. We advocate for measures to give children the best start in life, because proper care at the youngest age forms the strongest foundation for a person’s future

 

JOB SUMMARY

RESPONSIBILITIES

  1. General ICT / Office Support
  2. Minimal ICT Administration
  3. Administrative Support
General ICT / Office Support:

Help Desk Assistant (ICT and Administration) shall perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff. Specific duties may include:

Activities include:

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  • Providing first-level support that includes receiving, processing, and logging service requests
  • Managing lifecycle of ICT incidents assigned to him/her in service management tool.
  • Creating, assigning, and following up on work tasks
  • Maintaining and updating data, files, and online repositors of ICT operations
  • Maintaining ICT equipment inventory, this may require the incumbent to lift, move, mount, or store equipment.
  • Installing/upgrading, configuring and maintaining Windows 10/11 systems and equipment.
  • Assisting in routine operations and monitoring of Local Area Networks (wired and wireless) systems.
  • Providing technical support to printing and scanning issues
  • Providing on-the-job orientation/guidance for users in the use UNICEF ICT systems and tools
Basic ICT Administration:

Help Desk Assistant (ICT and Administration) is accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of ICT equipment, operating system, hardware and software documentation and functionality. Specific duties may include:

  • Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
  • Assisting in routine operation and monitoring of on-site ICT equipment and ICT environment.
  • Providing first-level user support/troubleshooting.
  • Extracting ICT equipment Log data for diagnosing errors and correcting as necessary.
  • Assisting in the generation of computer reports.
  • Providing on-the-job orientation for users in the use of ICT systems.

Administrative Support:

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Help Desk Assistant (ICT and Administration) shall perform a range of tasks to ensure smooth operations of the UN House in Kharkiv as well as to provide administrative support to UNICEF’s Kharkiv FO team. Specific duties may include:

  • Ensuring timely and effective delivery and improvement in administrative support and office services, including premises management, transport services, equipment, conference, mail and delivery services, local procurement, and bill payments of utilities.
  • Preparing and monitoring budgets and financial expenditures, ensuring compliance with UNICEF rules and regulations, and keeping the supervisor informed and advised on actions for decision/follow-up.
  • Assisting in the development of the annual budget for common premises and in the preparation of quarterly financial reports on common premises expenses.
  • Negotiating and supervising matters relating to office premises, including common premises, utilities, and services with landlords/vendors/agencies.
  • Assisting in the organization and control of the distribution of space in the office common premises, the corridors, and other indoor and outdoor common areas as necessary.
  • Receiving, inspecting, and verifying all incoming equipment and furniture in common use; tagging all furniture/equipment in common use upon receipt from the supplier and tracking the movement of furniture/equipment pieces, acting as custodian of such assets.
  • Supporting the annual physical inventory verification exercise by checking the accuracy of records and location of property.
  • Arranging for the booking of meeting/conference rooms as per received requests and maintaining a log for booking, ensuring that the meeting/conference rooms are maintained clean and organized.
  • Arranging for the maintenance of premises, equipment, and minor repairs, as necessary.
  • Preparing and maintaining records, documents, and control plans for budget monitoring.
  • Arranging for the purchase and timely distribution of office supplies.
  • Supporting the Inter-Agency Operations Management Team’s approaches for enhancing UN common services to attain efficiencies and effectiveness.

 

REQUIREMENTS

Education: Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.

ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience: A minimum of five years of practical work experience (with secondary education) in information technology, requiring systematic methods of troubleshooting and problem solving is required.

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For this position, a bachelor’s degree from a recognized academic institution in ICT, social sciences, sciences, business management, administration, finance or any other relevant field of discipline may replace three years of related work experience. A master’s degree may replace additional two years.Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.

Practical experience in providing technical and business Customer Support and Services is required.

Practical experience and working knowledge of various computer platforms and applications is required.

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administrative work experience, including experience in administration of premises, assets, renovation works is an asset.

Language Requirements: Fluency in English and Ukrainian is required. Knowledge of another official UN language is an asset.

 

How to Apply
Step 1: Please re-read this job description from the beginning to the end.
Step 2: Click the APPLY FOR JOB button at the end of this job advert.
Step 3: After going to parent website, please read instructions carefully and ensure you apply as soon as possible.

Good luck!

 

This job has expired.