The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Country Program Overview

CHAI began working in Cambodia in 2005 to help the Ministry of Health tackle HIV by introducing better treatment for adults and children and eliminating mother-to-child transmission. The CHAI Cambodia office has grown rapidly since its inception to managing multiple programs. In addition to HIV, CHAI is now supporting the Ministry of Health to introduce treatment for hepatitis, scale up a short-course preventative therapy for tuberculosis (TB), eliminate malaria and address multi-drug resistance, save the lives of women through improved access to lifesaving reproductive health care, enhance immunization systems, increase oxygen availability at all levels of the health system, enhance access to assistive technology, and tackle non-communicable diseases.

Technology can play a key role in achieving these health goals. CHAI is working with the Ministry of Health to strengthen its digital health approach and systems, and to work with end users (e.g., healthcare providers, health system managers, patients), technology organizations, and donors to apply technology effectively to catalyze towards its health and digital transformation goals.

Position Summary:

CHAI is seeking a driven and highly motivated manager to lead Digital Health and transformation work in Cambodia. The post requires strong strategic thinking, government engagement, project execution, resource mobilization, and technical expertise.

The candidate will work closely with internal teams and external partners to provide technical leadership and help the Cambodian government to ensure the appropriate capacity, systems, and governance required to maintain and sustain digital systems is in place. S/he will identify, build, and manage relationships with technology organizations/partners within Cambodia such as WHO, UNICEF, World Bank, FHI360, among others to continue to position CHAI as a strong voice in the Digital Health landscape of Cambodia.

In the short and medium term, the position will focus on leading CHAI’s current portfolio of digital health work in Cambodia, including: (i) the adoption and scale-up of DHIS2 at the national level, (ii) operationalization of the MoH’s digital health operational plan, including focused Technical Assistance to the newly established Digital Health department, and a focus on greater health information exchange across systems; (iii) cross cutting support to various MoH departments using digital health to achieve their goals, such as the National Maternal and Child Healh Centre (NMCHC), the National Immunization Program, or the Preventative Medicine Department (PMD), and (iv) scope areas of work at the intersection of health financing and digital health, as well as applications of digital public infrastructure (DPIs) for development and health. These priorities also evolve based on MoH and government priorities.

A successful candidate will need to possess very strong communication, organizational, and project management skills. They must exhibit a passion for results, a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions. CHAI places great value on the following qualities in its staff: resourcefulness, responsibility, patience, humility, independence, energy, and work ethic.

The Program Manager will be based in Phnom Penh with travel to the provinces.

Strategic leadership and scoping (30%)

• Build and maintain a strong relationship with the MOH, being a day-to-day strategic and operational partner for them, and working with them to establish a coordinated and effective digital health environment
• In particular, work with MOH to support the operationalization of the Digital Health strategy; and the set up of the Digital Health department; this may include supporting MOH’s vision on health information exchange across fragmented systems and strengthening the use of standards across health programs
• Support and continue the development of Cambodia strategies, roadmaps, and costed workplans for digital health. Work with CHAI teams and governments to cost strategies, identify and prioritize resource gaps, and develop new funding proposals with and for national governments.
• Work closely with CHAI teams, governments, and external organizations to identify and document challenges, use cases, and existing efforts on the health financing and digital health intersections.
• Lead scoping activities, such as Public Financial Management (PFMS) scoping in Cambodia linked to Digital Health solutions.
• Work with CHAI Cambodia leadership team to identify and apply to new and existing funding sources for Cambodia’s digital health efforts.

Implementation and TA for global Digital Health solutions (40%)

• Support the MoH in their plan for implementation and transition to DHIS2 for aggregate data reporting, leveraging this transition to build stronger processes around use of data for decision-making to unlock health impact across program areas (e.g., on identifying zero-dose children, enhancing understanding of cascade of care).
• Lead and manage strategic decisions with the MoH and DPs on DHIS2 transition, including gathering alignment from other stakeholders, and understanding how the new system will interact with other systems in use by MOH
• Provide cross-cutting support to various health programs : Ensure the Digital Health team acts as an internal “expert hub” developing cross-disease (not vertical), interoperable, sustainable systems at scale (not pilots), that are aligned with the MOH’s strategy. This also includes supporting the different teams at CHAI working with MoH on specific health areas (e.g. maternal and child health, HIV, oxygen, non-communicable diseases) to build their capabilities on Digital health and operationalize a best-in-class approach to Digital health across programs.

People management, reporting, and finance (20%)

• Manage, mentor, and support the work of one associate (with the intention of growing the team), providing regular ongoing technical guidance, coaching, and overall support to their growth and performance. Build and foster a motivated, results-driven, and dedicated team who can work across the organizational matrix to ensure progress towards digital health outcomes.
• Ensure on time reporting for donors with a high level of quality for the deliverables.
• Work closely with the financial team to ensure compliance and regular forecasting of budgets.

Partner management, coordination and stakeholder alignment (10%)

• Maintain current and develop new partnerships with Development Partners working on DH in Cambodia. Use this information to keep CHAI vertical teams informed on the different developments.
• Represent CHAI in workshops, meetings and consultations on digital health – ensure CHAI continues to be a strategic and valuable contributor in discussions.
• Act as a resource and keep up to date regarding the different resources available for the operationalization of global goods.

• Bachelor/ Master (preferred) in relevant field (health informatics, public health, computer science, or a master’s degree in a quantitative field with additional work experience) with a minimum of 6 years of working experience as a technical project manager, product manager, business analyst or in a similar role to deliver business requirements for technology initiatives
• Proven experience in planning, designing and implementing technology-based solutions across the full software delivery lifecycle with stakeholders and users
• Familiarity with technologies for data collection and reporting, data integration, and data visualization and analysis; with standards for interoperability (including HL7, FHIR, IHE), data privacy and security; with digital transformation frameworks and approaches
• Experience providing clear guidance and recommendations to non-technical stakeholders on context-appropriate technology solutions, processes, and operational considerations; ability to communicate technical concepts to non-technical stakeholders.
• Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare)
• Experience working in an international context and/or fast-based entrepreneurial environment, with demonstrated ability to work with a sense of urgency and in high pressure situations
• Exceptional problem-solving skills
• Exceptional communication and relationship building skills with people of varied professional and cultural backgrounds
• Exceptional written and oral communication skills; ability and experience communicating effectively with people of varied professional and cultural backgrounds.
• Strong commitment to CHAI’s mission of saving lives and reducing the burden of disease in LMICs
• Full fluency in English (required)

Advantages:

• Experience working and communicating with government officials and/or multilateral organizations
• Experience or knowledge of health finance, public finance, or finance for development
• Prior work experience in consulting and/or the private sector
• Understanding of Digital Public Infrastructures (DPIs) and their applicability for digital development
• Visualization software experience (Tableau, PowerBI)
• Software languages: SQL, JavaScript, html
• Experience in system administration, server set up, and hardware management
• Experience living or working in resource-limited contexts

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