ABOUT THE COMPANY:

UNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results.

JOB SUMMARY

In the area of Human Resources, the GSSC supports both staff and management in UNDP offices and units, with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, benefits and entitlements management, payroll, and banking transactions.

Based in Copenhagen, the GSSC HR/Operations team provides operational interlocutor support from an HR, administrative and operational perspective to the main pillar of GSSC departments which provide GSSC services to clients and partners. It acts as an efficient and client-oriented “go-to” team for implementation of services and activities. The Operations Team is, amongst others, responsible for delivery of services related to financial management, procurement, inventory and asset management, travel and logistics as well as human resources management and protocol services. This back-office support is provided to GSSC colleagues serving in Copenhagen and in the regional locations: Addis Ababa, Amman, Bangkok, Dakar, Istanbul and Panama City.

Under the overall guidance of the Director, Global Shared Services Centre (GSSC) and direct supervision of the HR Analyst (Operations), the Operations Associate provides support to client services and office operations performing a variety of standard administrative processes and supports the execution of varied and inter-related operational and logistical activities ensuring high quality and accuracy of work. The Operations Associate promotes a client, quality, and results-oriented approach.

The Operations Associate promotes a results-oriented approach and is accountable for ensuring transparency, accuracy and assuring full compliance with Staff Regulations and Rules.

The Operations Associate guides internal and external clients on protocol related issues, operational matters and administration and promotes a collaborative and client-oriented approach, sharing knowledge and best practice.

The Operations Associate works in close collaboration with the other GSSC and other colleagues in other UNDP units in the UN City Copenhagen and in the regional locations as well as other UN agencies staff to exchange information and ensure consistent service delivery.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

1. Office maintenance and assets management support

Provides support to office maintenance and assets management, focusing on achievement of the following results:

• Provides maintenance of records on assets management, preparation of reports and support in asset certification processes.
• Acts as focal point for daily asset management and go-to person for staff requests.
• Acts as focal point for maintenance of inventory log, files, and records relevant to office maintenance.
• Planning, purchase, and maintenance of office stationery supplies.
• Any other administrative and operational tasks and support as required.

Ensures timely and efficient delivery of Protocol Support Services provided to UNDP staff located in Copenhagen focusing on the following:

• Assists with Protocol Support Services provided to UNDP staff located in Copenhagen in coordination with GSSC and locally with Hiring Managers that liaise with Protocol Departments, Ministry of Foreign Affairs (MOFA) for processing of application of visa/residence permits for staff and their dependents.
• Provides maintenance of the staffing list ensuring a timely submission to MOFA.
• Files Protocol cases in electronic document management system.
• Continuously enhances and maintains SOPs and FAQs related to residence permits and registration with Protocol.
• Liaises with UN City Interagency MOFA and Admin group for knowledge sharing purposes.
• Facilitates customs clearance arrangements and preparation of all necessary documentation.
• Provides ad hoc induction support to staff arriving to Copenhagen.

3. Administrative and logistical functioning of the unit.

Ensures effective administrative and logistical support to GSSC in Copenhagen and in GSSC regional locations focusing on the following, as applicable:

• Welcomes visitors and ensures registration as well as issuance of access cards to the building.
• Schedules appointments and meetings internally as well as for colleagues visiting GSSC including meeting room reservations and arrangement of vehicle transportation (booking of UNDP Driver);
• Makes arrangements of travel reservations, providing hotel information, processing requests for visas, identity cards and other documents.
• Provides administrative and logistical support to conferences, workshops, retreats.
• Processes actions/transactions in ERP Quantum as required; either as Buyer (vendor creation/preparation of POs) or Finance User (creation of AP Vouchers).
• Supports the GSSC Copenhagen and GSSC in regional locations with maintaining leave and absences in Quantum; as applicable.
• Researches and retrieves statistical data from internal and external sources, preparation of statistical charts, tables, and reports.
• Prepares briefing and presentation materials, background information and documentation for meetings.
• Archives and maintains the filing system ensuring safekeeping of confidential materials.
• Coordinates the GSSC HR Operations with DHL courier service and mail distribution.
• Provides any other administrative and operational tasks, as required.

Recommends, creates, and maintains knowledge management prescriptive content within functional areas focusing on the following:

• Ensures that knowledge management system contains accurate and comprehensive coverage of relevant operational content.
• Makes contributions to knowledge networks and communities of practice.

Ensures implementation of operational strategies, focusing on achievement of the following results:

• Full compliance of records and reports with UN rules, regulations, UNDP policies, procedures and strategies; effective implementation of the internal control framework.
• Provides inputs to the office’s administrative business processes mapping and support to implementation of the internal standard operating procedures (SOPs).
• Suggests ideas for streamlining procedures to deliver optimal client service.
• Enhances work efficiency through constant evaluation and analysis of processes.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Supervisory/Managerial Responsibilities: Not applicable

Core Competencies:

Achieve Results:

• LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

• LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

• LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

• LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

• LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

• LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

• LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies:

Business Development / Knowledge Facilitation:

• Ability to animate individuals and communities of contributors to participate and share, particularly externally.

Business Management / Communication:

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

Business Management / Operations Management

• Ability to effectively plan, organize and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner.

Business Management / Customer Satisfaction / Client Management:

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.

Business Management / Change Management:

• Ability to prepare, support, and help individuals and teams in designing and implementing organizational change.

Administration & Operations / Assets Management:

• Knowledge of policy & procedures on PP&E; maintain. Asset Management: develop supporting tools for assets certification perform analytical review of AM reports and asset information to ensure completeness and accuracy of asset information.

Administration & Operations / Inventory management:

• Each office to ensure sufficient inventory items are available for use as well as reporting for items which are beyond the corporate threshold of $5K and above.

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Good luck!