• Function title: Training Tools Application Developer
• Reference: NOC-NM-2024-FGIII/829
• Location: Luxembourg
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Luxembourg
• Nature of the competition: Internal and external competition
• Applicable regulations: Conditions of Employment of Contract Staff at EUROCONTROL
• Function group: Function group III
• Job level: 11-12 – Check salary simulations for the basic grade
• Generic post: Senior Assistant
• Number of posts: 1
• Duration of engagement: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: NMD/TRG/TST – Training Support & Tools Unit
• Working arrangement: Hybrid work (A blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
• Competition publication date: 04/07/2024
• Competition closing date: 15/08/2024 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Network Management Directorate, the Training Division and the EUROCONTROL Aviation Learning Centre (EALC) in Luxembourg support European aviation by providing a unique and best-in-class learning experience aimed at aviation professionals. They provide a wide range of online and in-person courses, tools and services. The aim is to add value to stakeholders in the EUROCONTROL Member States and beyond, with a constantly expanding learning portfolio delivered across multiple learning channels.

Your role

Your role will be to:

• Act as Learning Zone (Training) platform’s business analyst: clarify and refine feedback, carry out requirements’ analyses; identify process issues and propose functional and technical improvements.
• Design, develop, and coordinate deployment of software and change requests associated to the Learning Zone platform (e.g. new applications, evolutive and corrective maintenance, security changes, data management).
• Analyse root cause of complex technical incidents, problems and interactions with 3^rd party components; design and release corrective actions.
• Oversee deliverables of other software developers (external suppliers).
• Guide and train end-users on the use of the platform and ensure timely communication on new features.
• Monitor technological evolutions and trends on training platforms and identify opportunities to drive efficiencies and innovation.
• Produce technical documentation, guidelines and training content associated to the Training Platform.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Candidates must meet one of the following educational and experience criteria, where studies in relevant fields (e.g. Information Technology, System Engineering, etc) are needed.
• • University degree of at least three years followed by 7 years of relevant experience.
  • University degree of four years followed by 6 years of relevant experience.
• Experience in defining user requirements as software analyst.
• Experience in support and operation of IT Systems in an ITIL environment.
• Experience in web application development and maintenance in a .NET environment (i.e. C#, SQL, JavaScript, HTML, CSS, Libraries).
• Knowledge of system and information architecture in web applications (e.g. Webservers, API services, Version Control, Network, Security)
• Experience in a training domain would be an asset
• Analytical thinking: you analyse information and are able to identify relationships.
• Problem solving: you anticipate and solve business issues.
• Communication: you are able to foster two-way communication.
• Customer focus: you adapt services to respond to customer needs.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1/C2. The selected candidate will be required to become basic users of French at level A1/A2 before the end of the probation period. Knowledge of French at recruitment would be of an asset.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 5 Year(s) and it may be renewed up to a maximum of 9 years or converted into an undetermined contract pursuant to the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. Before being established in the post, he/she will be requested to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
• The successful candidate shall be engaged in principle at the basic grade of the advertised grades.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.