ABOUT THE COMPANY:

The International Atomic Energy Agency (IAEA) promotes the peaceful use of nuclear technology while ensuring that nuclear materials are not diverted for weapons purposes. It provides expertise and support for nuclear energy development, safety, and security, and conducts rigorous inspections to verify compliance with non-proliferation agreements. By fostering international cooperation and advancing nuclear science, the IAEA aims to enhance global stability and address critical challenges in energy and health.

JOB SUMMARY

The Unit Head is: (i) an adviser on complex travel and general support issues and operational services; (ii) a team leader, ensuring prompt and efficient service delivery, and effective results; (iii) a manager, responsible for effective human and financial resources management; and (iv) a substantive expert, professionally overseeing and coordinating travel, visa and customs services.

Functions / Key Results Expected

Supervise the day-to-day operations of the Travel and General Support Unit in the areas of staff and non-staff travel, visas, customs related issues as well as related staff privileges.

Ensure the Unit functions smoothly and effectively in a customer-oriented manner.

Ensure smooth partnerships and communication with the Austrian counterpart authorities regarding visas, residency permits/Legitimation cards, custom-free imports, VAT, and petrol tax refunds.
Provide advice to clients with respect to the regulations, rules and procedures governing IAEA travel, visa, and customs services.
Ensure that the Travel Management Company and other suppliers comply with the terms of the contract and in the best interest of the IAEA, in terms of both economic and efficient service delivery.

Actively collaborate with the Division of Information Technology’s business representatives in developing and refining IT solutions for travel and related processes.
Guide the development of best-practices, policies and standard operating procedures framework in the areas of travel and general support services; and ensure their effectiveness and consistent application throughout the organisation.

Support Section’s activities and formulation of requirements of the IAEA with stakeholders in the Travel and General Support function.

Competencies and Expertise

Core Competencies(Competency Framework)

Functional Competencies

Required Expertise

Qualifications, Experience and Language skills

• University degree in business administration, management, social studies or a related field.
• Minimum of five years of relevant professional experience in the operational areas (travel, visas and diplomatic privileges etc.), including at least three years of experience in the United Nations common system organisations or in an international organisation.
• Demonstrated supervisory experience especially of a diverse work force.
• Excellent oral and written command of English.

Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $64121 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 29688*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks’ annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/professional-staff/conditions

General Information

• The IAEA’s paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person’s race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce.

Applications from qualified women and candidates from developing countries are strongly encouraged.

• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority.

The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity.

• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement.

Applicants must provide complete and accurate information.

Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.

• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.

How to Apply
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Good luck!