Responsibilities
Under the direct supervision of the Deputy Director and overall guidance of the Director of Administration, the Manager will spearhead the management and enhancement of the ERP platform’s functionality and user experience, and ensure alignment with the University’s requirements. This position will be critical to optimizing and scaling the ERP and business solutions, driving streamlined processes and data-driven decision-making across the University. Additionally, operating within a matrix reporting structure, the Manager will maintain a functional relationship with the Chief of IT to ensure seamless integration of the ERP within the University’s broader IT infrastructure and strategy.

The Manager promotes a client-centric, quality-driven, and results-oriented approach. Serving as a hands-on partner to business process owners and internal stakeholders, the incumbent will define the roadmap and strategy for the University’s enterprise business solutions. The Manager will work closely with business users to gather requirements, design, analyze, test and deliver an integrated solution, ensuring system changes are appropriately documented and users are trained. In collaboration with the lead ERP partner agency, the Manager ensures consistent service delivery and system performance to meet business requirements.

1. Design and implement enhancements for ERP and business applications

Create and maintain an enhancements roadmap supporting business needs by maximizing Oracle Cloud ERP capabilities and integration with other business applications;
Design and implement innovative solutions within the Oracle Cloud ERP platform to address business requirements;
Proactively identify opportunities for process and workflow improvements by leveraging the full potential of Oracle Cloud functionalities and integrations with other applications;
Develop clear and concise functional specifications, system configurations, and robust testing plans for successful solution roll-outs;
Collaborate effectively with the ERP functional and technical teams from UNDP (Finance, HR, Procurement and Project leads), the principal ERP agency, to ensure timely delivery and high-quality implementations;
Contribute to UNU’s Computing Centre’s systems development initiatives impacting the ERP.
2. Manage, maintain and optimize the ERP and business solutions

Oversee the ongoing maintenance and optimization of Oracle Cloud HCM, Financials, SCM and PPM modules;
Maintain a well-defined UNU master data model, system configurations and hierarchical structures within the ERP platform to support organizational changes and reporting requirements;
Champion a proactive change management process by coordinating change requests for all system modifications from UNU business owners and users;
Perform impact analysis of UNU’s specific functionalities and business processes validation when there is an ERP change applied by UNU or other partner agencies;
Serve as the primary contact and liaison with UNDP, the principal ERP agency, and represent UNU in ERP-related initiatives and communications.
3. Deliver user support and training

Investigate and resolve application functionality-related issues and provide support for issues and matters surrounding system utilization, functionality and data;
Support the University to pilot and implement new technologies including AI-driven solutions to advance the ERP environment;
Analyze data contained in ERP databases, identify data integrity issues with existing and proposed system changes and implement solutions;
Make recommendations for enhancements and improvements based on insights gained from data review and process oversight tasks;
Provide functional guidance to business users and other stakeholders to implement and optimize business processes for effective utilization of ERP system;
Create comprehensive documentation including implementation guides, data flow mapping documents and diagrams, user guides and training materials;
Keep abreast of the University’s business trends and assist in process management, including involvement in audit activities.
4. Ensure Secure, Scalable ERP Data Warehouse and High-Quality Standards

Collaborate with UNU IT to ensure that the UNU ERP data warehouse infrastructure and connectivity are secure and scalable to meet future needs;
Establish appropriate data validation and cleansing procedures to maintain high standards of data quality and integrity in the UNU ERP data warehouse;
Ensure seamless data integration and consistency across various systems and platforms maintained by UNU IT that utilize ERP data.
5. Develop and deploy dashboards and reports

Develop and implement a comprehensive business intelligence and data strategy to complement the ERP system for Finance, HR, Procurement and Project business leads;
Champion the development of insightful reports, dashboards, and data visualizations based on the requirements of business process owners;
Provide training sessions for end users to effectively use and interpret the reporting solutions.
6. Perform other duties as assigned by supervisor

Qualifications
Master’s Degree in Information Systems, Business Administration or related discipline;
A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
7 years of proven track record of managing ERP systems and modern Cloud technologies;
Strong cross-functional knowledge of Oracle Cloud ERP in Finance and other modules’;
Experienced in defining business systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be business process designs, functional configuration, testing and user training;
Strong understanding of data management, data warehousing, and data governance.
Proficient in business intelligence tools and technologies, such as SQL, Power BI, and similar technologies;
Strong change management expertise and experience, including the ability to develop and implement comprehensive change management strategies for ERP deployments and experience in assessing the scope and impact of change across technology and business areas;
Excellent communication skills and experience presenting ERP processes to business / process owners;
Strong analytical skills, ability to work independently under pressure and manage multiple task assignments;
Actively seeks to apply current expertise and new ideas on how to optimize the use of technology to streamline workloads;
Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
Fluency in English is required.
Knowledge of another UN official working language is an asset.