Position Summary:

WJCF is seeking a dynamic and experienced IT Manager to lead our technological initiatives and drive operational efficiency.

The ideal candidate will assess and optimize our current IT systems and assets, recommend and implement innovative solutions and upgrades, provide comprehensive training to staff on new technologies, and manage our network infrastructure. This role requires extensive knowledge of network maintenance, proven managerial experience, and a forward-thinking approach to IT strategy. The IT Manager will have a significant impact on both our daily operations and long-term growth, working closely with our program teams to ensure WJCF leverages cutting-edge technologies to enhance our business processes and achieve our organizational goals.

The successful candidate will lead IT projects and teams effectively while staying abreast of industry trends to keep WJCF at the forefront of technological advancements.

• Plan and oversee the installation and maintenance of computer systems, hardware, and networks
• Develop and implement policies related to network security, disaster recovery, and IT infrastructure
• Analyze resource utilization and develop strategies to optimize performance
• Establish, measure, and define IT goals and maintain an IT roadmap
• Direct the activities of the help desk to ensure the IT needs of users are met
• Manage development projects to integrate new technologies into existing systems
• Perform ongoing support and maintenance of all hardware, software, and network components
• Establish a security policy to protect company information and resources
• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
• Manage strong relationships with IT partners and Vendors

• Five or more years of experience in IT management
• Knowledge and understanding of operating systems (ex: Microsoft Exchange, Active Directory, Win 11, etc.), current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring
• Expertise in implementing, configuring, and testing IT solutions
• Strong creative and analytical thinking

Preferred skills and qualifications:

• Bachelor’s degree or Diploma in IT, computer science, or a related field
• A minimum of 8 years of overall experience in IT
• Strong teamwork and communication skills
• Strong troubleshooting and problem-solving skills
• Knowledge of industry-standard computer hardware and software systems
• Experience with network administration (Cisco certification a plus)
• Experience managing on-premises servers, O365, cloud computing like Azure, AWS, BOX, SSO, etc.