Purpose of the role

The ICT Assistant provides technical support to all NRC staff, helps with the implementation of ICT standards and policies, and provides technology support and solutions to meet the needs of the organization. The ICT Assistant will also help in the implementation and management of the software applications and hardware infrastructure that support NRC operations.

What you will do

1. Adhere to NRC policies, guidance, procedures and the Global ICT Strategy.
2. Provide information and support to staff on the department’s policies and procedures.
3. Deliver timely and high-quality ICT hardware, software, and services to the country programme.
4. Ensure all NRC systems are fully compliant with information security requirements and data privacy standards.
5. Support with testing new equipment and applications and provide thorough feedback.
6. Identify problems and errors in the area of activities.
7. Ensure that NRC’s related activities are implemented within NRC’s Protection Mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action.

Specifically you will;

1. Install, maintain, monitor and update operating systems, software upgrades, security patches and user applications.
2. Provide routine support for resolving Windows issues, formatting, and setting up Okta accounts and NRC applications.
3. Maintain Internet and network connectivity in NRC’s offices/ centers.
4. Maintain and track ICT assets.
5. Set up and troubleshoot printers, monitoring consumables and paper usage.
6. Prepare and configure laptops for new employees.
7. Ensure licensing compliance for all software on NRC computers and network equipment.
8. Collaborate with Logistics for ICT asset management, advise and assist with procurement by recommending hardware and software specifications.
9. Ensure proper filing of documents related to support department as per NRC’s policies and procedures.
10. Support the M&E Department with Data cleaning and data collection.
11. Perform any other related tasks requested by the line manager.

Professional competencies

• Bachelor’s degree in IT, Computer Science, CCE, or relevant computer domain
• Minimum 1 – 2 years of experience in Information Technology
• Proficiency in English and Arabic, both written and spoken

Behavioral competencies

• Planning and delivering results
• Working with people
• Analyzing
• Coping with change
• Communicating with impact and respect