• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Cross-Functional & Technical competencies:

Business Management

• Results-Based Management: Ability to manage programmes and projects with a focus on improved performance and demonstrable results
• Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy, and look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.
• Working with Evidence and Data: Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision making.
• Digital Awareness and Literacy: Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Information Management and Technology

• IT Customer Support: Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
• Network, Communication, and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
• User Experience and Business Analyst: Capacity to translate efficiently user needs into IT requirements around human-centered design.

• Secondary education is required with formal training in IT systems, business software and/or web-based applications.
• Certifications in CCNA, MSCA, MCSE or MCP are an asset.
• University degree (Bachelor’s Degree) in Computer Science, Information Technology, Information Management, Telecommunications or any other related field will be given due consideration, but is not a requirement.

• Minimum 7 years (with Secondary Education) or 4 years (with Bachelor’s degree) of relevant experience in the field of digitalization and automation process, network administration and operations, web design, providing technical support for hardware/software or cloud ERP environments or relevant related field is required.
• At least one year of working experience in planning, implementation and backstopping of development projects focusing on digitalization of services and management.
• At least one year of experience in UN or government organization as an IT professional is an asset.
• Professional experience in handling web-based software application and management related to office automation and service digitalization.
• Demonstrated experience in maintaining and set up IT hardware and software.
• Experience in e-service delivery process, e.g. proposal submission, approval, reporting, filing, registration, etc.

Required Languages:

• Fluency in English and Bangla is required.