• Design and deliver training courses on various workplace conflict themes provided by the Office.
• Coordinate expert consultants and Office staff for effective overall delivery of training courses.

• Review training materials and coordinate delivery of courses for effectiveness and consistency
• Provide guidance, feedback and recommendations to the Office on training services and materials.
• Formulate an annual workplan for the Office on training delivery.

2. Identify stakeholder’s workplace conflict training development needs through surveys and data collection tools.

• Promote the use of e-learning and knowledge management platforms for development and delivery of online training programmes.

• Develop and actively solicit content on conflict management training for the Office learning management service, website and intranet webpages.
• Provide input into the preparation and monitoring of the office training budget.

3. Ensure effective RWF Programme Management

• Manage and coordinate the RWF’s selection process in collaboration with Country Offices.
• Provide ongoing supervision, guidance and support for the RWF’s.
• Design modules, materials, instructions and communications for online and face to face training
• Develop an online community of practice for the RWFs to ensure peer exchange, support and continuous learning.
• Prepare periodic reports and oversee anonymous data collection on the programme for the Office.

• Facilitate stronger collaboration and partnership with stakeholders of the RWF programme in participating organizations.
• Develop and implement a feedback mechanism to measure the quality of services provided by the RWF.
• Provide input into the preparation and monitoring of the RWF Programme budget.

4. Monitor and report on progress in implementing RWF programme activities and achieving the targets set.

• Develop clear strategies and an effective system for data collection, means of verification, and information sharing and reporting.
• Monitor implementation and progress in achieving objectives of the programme in accordance with the established terms of reference and staff rules, regulations, and standards. Identify, analyze, and take adequate measures to manage emerging issues, problems, and risks.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. 

Institutional Arrangement

The direct supervisor of the Training Coordinator will be the Ombudsman, Head of Office.