• Provide overall administration for the US HR Department, to the team members supporting HQ and Global functions
• Maintain team documentation platform, moving from Google Folders to Microsoft SharePoint.
• Assist in the collection and processing of all new hire paperwork, including copying, assembling and sending new/rehire paperwork as needed.
• Support the HR Team with statutory reporting and employee notification & labor law posting requirements, as needed.
• Support the follow-up of outstanding paperwork for new hires, changes and terminations.

• Support with employment verifications, including Public Service Loan Forgiveness, or PSLF, as needed.
• Responsible of triaging the team’s mailbox and assign to the respective team member in charge of the completion of the inquiry
• Provide audit support for both internal and external audits, as needed.
• Responsible for e-filing all HR related paperwork into the appropriate team member files.
• Support the process of maintaining and updating team member information in Mercy Corps’ Human Capital Management System (HCM) and Application Tracking System (ATS), as needed.
• Assist in the drafting on all Employment Verifications for the US HR Team

• Manage and triage the physical mail to the respective People Team Department
• Support the People Team with global priorities, diversity & inclusion efforts, data entry and reporting.

PROJECT SUPPORT

• Update and add digitized documentation of active employees into Mercy Corps HRIS system.
• Update and add digitized documentation of terminated employees into the HR Shared Drive folder.

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
• Maintains high ethical standards and treats people with respect and dignity.
• Maintains productive relationships with all stakeholders, including country teams, other headquarters functions, donors, and regulators. Builds mutually rewarding professional relationships inside Mercy Corps at all levels.

• Promotes Mercy Corps culture by promoting the development and advancement of ideas that allows for new and unique approaches to problem-solving within existing policy and procedural requirements.
• Demonstrates an awareness of his/her personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.
• Demonstrates an elevated level of commitment to confidentiality and non-disclosure

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

• Bachelor’s degree or 2+ years of administrative/coordination support experience
• Able to maintain operational consistency with other team members and actively keep management informed.
• Demonstrated history of providing excellent customer service and a high level of attention to detail.
• Ability to follow procedures, complete tasks with high quality outputs, meet deadlines, and shift priorities while maintaining effective time management.
• A historically demonstrated ability to maintain confidential information.

• Must have strong problem solving skills, effective organizational and interpersonal skills; strong written and verbal communication.
• Understanding of HR processes and data, common analytical techniques, and methodologies to share information and trends with non-HR professionals.
• Understanding of major US employment laws including EEOC, COBRA, FMLA, and FLSA is a plus.
• Fluency in English is required. Proficiency in another language, such as French, Arabic or Spanish is strongly preferred.