Responsibilities

Within delegated authority, the incumbents will be responsible for the following duties: • Provides information to individual participants and retirees/beneficiaries of the Pension Fund on participation, entitlements and benefits, including validation, restoration, transfer of pension rights and other benefit options available to Pension Fund participants. • Provides routine information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund, as required. • Drafts routine correspondence and responds to emails in connection with pension enquiries. • Reviewing documentation required for proof of residence and changes of country of residence to determine eligibility and effective date. • Reviewing and processing Certificate of Entitlements (CE) related workflows. • Undertakes follow-up with participants, beneficiaries and member Organizations for documents required to process benefits. • Originates and updates pension files from enrolment to separation ensuring that all relevant documentation has been received. • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assists with visualizations and updating information material such as web pages or brochures. • Screens and sorts incoming communications and forwards to appropriate team/individual • Performing other duties as may be required.

Competencies

Professionalism: Knowledge of general office and administrative support including administrative policies, processes and procedures. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Able to perform analysis, modeling and interpretation of data in support of decision-making. Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required.

Work Experience

A minimum of three (3) years of progressively responsible experience in employee benefits/entitlements administration or related area is required. The minimum years of relevant experience is reduced to 1 for candidates who possess a first-level university degree or higher. Client services experience is desirable. 1 year or more of experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this post, fluency in English is required. Knowledge of another official United Nations Language is an advantage.