JOB DETAILS
The Service Desk is responsible for the management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed. It is also responsible for the monitoring of the corporate ICT infrastructure. In addition, the Service Desk Tier 1 Technical Team performs support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management.
The Service Desk Technician will provide fist level support to the United Nations International Computing Centre customers in over 25 UN Agencies around the world.
Objectives of the Programme:
The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.
Main duties and responsibilities:
The incumbent will work under the direct supervision and guidance of the Head, Valencia Service Desk Unit (OPCS) within the Operations Division (OP) and in close collaboration with the Service Desk team. The incumbent could be requested to do any other tasks of similar level in related fields.
Other:
Experience and Skills required:
Essential:
Desirable:
Education:
Essential:
Desirable:
Languages:
Global Competencies: