Introduction

Better Work is a partnership program between the International Labour Organization (ILO) and the International Finance Corporation (IFC), aimed at improving labour standards and competitiveness in the global garment industry. Better Work involves the development of both global tools and country level projects, and works to build sustainable and scalable solutions which strengthen cooperation between government, employer and worker organizations, and international buyers.

Better Work supports enterprises in implementing the ILO’s core international labour standards and the national labour law. This helps enterprises compete in global markets where buyers increasingly demand compliance with labour standards from their suppliers. Improved labour standards not only help workers through fairer conditions and greater respect for their rights, but they also help enterprises boost quality, productivity and competitiveness.

Better Work Vietnam launched in 2009 and is now entering its 3rd phase.

The project has three components:

1) Enterprise assessments

2) Enterprise advisory and training services designed to support practical improvements; and

3) Stakeholder engagement and sustainability.

For more information about the project see www.betterwork.org/vietnam

Reporting lines

The incumbent supports the core service delivery and works under the direct supervision of the Better Work Vietnam Core service Team Leader who reports to the Program Manager. He/she may also work in close collaboration with other project team members and other technical officers in Better Work Regional Office in Bangkok, as required.

Description of Duties

As the programme assistant for core service delivery, the incumbent will

1. Receive the registration of factories in the North and back up for factory registration in the South, answering queries from factories and stakeholders on factory registration; ensuring a smooth and effective registration and MOU renewal process.
2. Support the core service delivery of the programme by updating the delivery records and highlighting areas of underperformance.
3. Support the assessment service delivery in the North, including: scheduling assessment, arranging assessment in the system, arranging reviewers for assessment reports, keeping records of feedback on assessment reports.
4. Support the advisory and training service delivery by keeping track of Joint advisory sessions, factory ambassador programme, GEAR, Transparency portal, Persistent noncompliance and high performance factory initiatives, organize training courses and follow-up on pre-post training, etc.
5. Provide summary statistics on a regular basis or upon request on core service delivery, highlight cases of underperformance, overdue delivery.
6. Assist with office management and administrative support services when necessary.
7. Promote the inclusion of gender equality and non-discrimination in all aspects of the project.
8. Perform other duties as required.

Required qualifications

Education

Completion of secondary school education.

Experience

At least five years of administrative work experience. Experience with the United Nations Common System or an international organization is an advantage.

Languages

Excellent knowledge of the working language of the duty station, and good knowledge of English.

Competencies

• Ability to organize own work.
• Ability to prioritize work assignments, organize own schedule, perform routine work independently, meet deadlines and adapt to changing demands and multitasks.
• Proficient in basic computer software (Microsoft Word, PowerPoint, Excel, Adobe Reader) and ability to use other software packages required by the Office
• Ability to obtain services from other work units inside or outside the office for completion of tasks
• Ability to work as a member of a team and manage a heavy workload under time pressure.
• Thorough knowledge of practices and procedures for preparing administrative documents and maintaining file system;
• Ability to determine relevant background and reference materials for others, and to screen requires for urgency and priority
• Ability to respond to requests from officials from government offices, ministries, ILO constituents and NGOs.
• Accuracy and ability to pay attention to details
• Ability to search and retrieve information from databases and compile reports;
• Excellent oral and written communication skills;
• Customer service experience in order to provide courteous, prompt and efficient responses to internal clients.
• Ability to deal with confidential matters with discretion
• Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.