IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

a.    Organizational Setting

The EPM (WePerform) Support Manager role is located in the Program Performance and Budget Division (PPBD), Department of Program Planning and Finance. The Program Performance and Budget Division is responsible for facilitating the planning and budgeting, implementation and monitoring, and assessment of the performance of WIPO’s programs in accordance with WIPO’s Results-Based Management (RBM) framework and the Financial Regulations and Rules. This work is underpinned by the Enterprise Performance Management (EPM) System.

b.    Purpose Statement

The EPM Support Manager plays a critical role in managing, maintaining, and advancing WIPO’s cloud-based planning and budgeting application, WePerform, serving approximately 400 internal users. This position is pivotal in ensuring the successful operation and continuous enhancement of WePerform through robust support services, including high-quality customer-centric user support, technical system support (levels one and two), user experience (UX) improvements, and comprehensive system administration. The incumbent will establish and optimize all support and service management processes, aligning them with best practices and organizational goals.

In addition, the EPM Support Manager will significantly contribute to the Department of Program Planning and Finance and the broader ERP transformation initiative by driving the integration and alignment of WePerform within the new ERP landscape. This includes leading and participating in IT-related projects, ensuring seamless interface development, and promoting synergy across systems to support WIPO’s strategic objectives.

The EPM Support Manager is also responsible for delivering expert support to the Program Performance and Budget Division during planning, monitoring, implementation, and performance assessment processes. This involves leveraging advanced data analytics and BI skills to mine and analyze data from the ERP ecosystem, prepare forecasting scenarios, and develop actionable insights. The incumbent will communicate these insights clearly and succinctly, supporting data-driven decision-making and enhancing organizational performance.

c.    Reporting Lines

The incumbent reports to the Director, Program Performance and Budget Division.

d.    Work Relations

The incumbent works closely with all PPBD team members, liaises with the ICT Department and the Information Security Section, and interacts with other business areas and stakeholders throughout the Organization, in addition to coordinating work with external providers, as required.

The incumbent will perform the following principal duties:

a.   Ensure the seamless operation and integration of WePerform and its interfaces with other ERP systems, including Business Intelligence (BI) platforms. Oversee and coordinate the resolution of complex technical issues with external service providers, ensuring timely and effective solutions that uphold the system’s reliability and performance. Exercise strong project management skills to manage these processes effectively.

b.   Lead the identification, analysis, and documentation of business requirements from key stakeholders to enhance the WePerform planning application. Facilitate the development of advanced reports and dashboards, ensuring comprehensive documentation of business processes and workflows. Collaborate with external service providers to design, implement, and rigorously test application enhancements, ensuring alignment with organizational needs. Employ advanced BI and data analytics skills to derive actionable insights from complex data sets.

c.   Lead unit testing and User Acceptance Testing (UAT) processes, including the preparation of detailed test scenarios, issue logs, and relevant documentation. Collaborate closely with business process owners and implementation partners to identify and implement effective solutions, ensuring high-quality outcomes. Demonstrate strong project management capabilities to coordinate these activities seamlessly.

d.   Maintain up-to-date business requirement and system documentation, ensuring accuracy and accessibility for all relevant stakeholders.

e.   Provide expert support to the Program Performance and Budget Division during planning, monitoring, implementation, and performance assessment processes. Conduct in-depth data analysis, prepare expenditure forecasts, and generate regular monitoring reports to inform decision-making. Utilize advanced BI tools and data analytics skills to deliver insights that drive strategic decisions.

f.    Ensure optimal service orientation and effective functioning of the WePerform Service Desk levels 1 and 2, adhering to ITIL best practices, taking ownership of the ERP adapted incident, problem, service request and event management processes; ensure proper tracking and timely follow-up of open tickets.

g.   Actively contribute to IT-related projects within the Department of Program Planning and Finance and the broader ERP Transformation Project. Ensure the effective integration of WePerform applications into the new ERP portfolio, managing required interfaces and promoting synergy across systems. Demonstrate the ability to work independently and manage complex projects to successful completion.

h.   Exhibit strong project management and independent working skills to address emerging challenges and opportunities in the context of ERP transformation initiatives.

i.    Perform other duties as necessary.

Education (Essential)

Advanced university degree in information technology, computer science, statistics, mathematics, economics, information management or a related field. A first-level university degree plus two years of relevant professional experience in addition to the essential experience mentioned below may be accepted in lieu of the advanced university degree.

Experience (Essential)

At least seven years of relevant professional experience in the domain of EPM applications, of which at least two years’ experience with EPM SaaS applications.

Relevant professional experience as a system administrator for EPM SaaS applications.

Demonstrated ability to design, configure and support EPM SaaS solutions.

Experience in managing EPM support and coordinating with multiple stakeholders, including technical teams, business owners and external service providers.

Experience (Desirable)

Experience working with Board SaaS applications.

Language (Essential)

Excellent knowledge of written and spoken English.

Job Related Competencies (Essential)

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Excellent organizational skills, with the ability to work within strict time constraints to meet deadlines.

Job Related Competencies (Desirable)

Knowledge of results-based management, including planning and budgetary processes.

1.    Communicating effectively.

2.    Showing team spirit.

3.    Demonstrating integrity.

4.    Valuing diversity.

5.    Producing results.

6.    Showing service orientation.

7.    Seeing the big picture.

8.    Seeking change and innovation.

9.    Developing yourself and others.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  Please note that this estimate is for information only.  The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice.  The figures quoted below are based on the August 2024 rate of 93.5%.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

Temporary appointments are renewable, subject to continuing needs, availability of budget and satisfactory performance with a maximum cumulative length of two years.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.