Location:

Yangon, Myanmar
Salary:

negotiable / YEAR
Job type:

FULL_TIME
Posted:

3 weeks ago
Category:
Deadline:

06/09/2024

JOB DESCRIPTION

What we offer

Yangon, duty station
Fixed Term National contract duration
30 % travel
Report to: Monitoring, Evaluation and, Learning Manager (Technical Line to HoP)
Grade 7 in NRC’s Salary Scale (13th months’ salary, NRC MM Health Insurance Package, 20 days annual leave etc.) with accompanying terms and conditions. NRC offers a competitive compensation and benefits package.
Details Job description can be found here.

Responsibilities

The CFM Coordinator will act as a focal point for CFM and SIP related issues at the Country Office level, and coordinate with programmes, support and CFM and SIP focal points throughout NRC Myanmar. The Coordinator will ensure that clear, transparent rules for raising and processing feedback are established, and that feedback are recorded and addressed by relevant parts of NRC Myanmar within a reasonable timeframe. The Coordinator will ensure quality in responses through capacity building and support of staff involved in responding to feedback, and utilize the information received through feedback channels to produce periodic reports and analysis that can strengthen safe and inclusive programming and increase overall organizational accountability to beneficiaries, and the wider affected population.

What you will bring

At least 3 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
Experience in handling sensitive feedback
Ability to present data and convey information clearly and concisely and identifying trends
Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies.
Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
Fluency in English (speaking, reading, writing).
Computer skills, including MS Office (Word, Excel), PowerBI
Strong analytical and communications skills
Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential)
Strong management skills (ability to demand results and be empathetic, non-defensive but decisive, firm and resilient)
Experience and ability to train others and transfer knowledge
Knowledge of the context in Myanmar
Familiarity with NRC’s core competencies is an asset

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH