Mercy Corps is aleading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs. As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management. With funding from institutional donors, foundations and private corporations, Mercy Corps operates along the humanitarian-development-peace nexus across Nigeria with the ambition of further deepening linkages across the country portfolio and expand both in depth and length its interventions to provide durable solution in current programming areas and address the emerging needs in new areas.

General Position Summary

• Ensureaccountability checks are in place and functionalfor Mercy Corps Program Management (PM@MC) approaches.

• Contribute to direction setting by prioritizing and organizing actions & resources to achieve objectives and support the DOP and the PaQ Director in the country-wide strategy development. This includes supporting development of any sector-specificstrategies.

• Support cross-program learning, including operation of sector-specific Technical WorkingGroups.

• Lead development of aMCNigeria programs’ health dashboard in line with Mercy Corps Program Management minimum standards (PM@MC).

• Provide technical oversight and support to Program Managers/Directors and focal points to develop programfilingand archiving systems and to ensure programs’ documentation is filed, in compliance with PM@MC, donors’ regulations and good practice.

• ProvidetechnicalguidancetoProgramManagers/Directorstosetupeffectiveinternal and external program coordinationstructures.

• Work with Programs to refine processes for program deliverable qualityassurance checks, including monitoring and spot check procedures.

• ProvidesupporttoProgramManagers/Directorsatkeyimplementationmoments(suchas kick-off meetings, program initiation meetings, 90-day inception meetings, 90-day end of program transition meetings), asrequired.

• Maintain effective communications with headquarters staff and program teams on program quality and grants tracking issues, and information requests from internal/externalsources.

• Provide support for prepositioning and new program strategy design efforts.

• Contribute to proposal development and the design of newprograms.

• Support Programs Managers/Directorsand the MEL Manager in the development of an adaptive management culture at country-level, providing guidance in adaptive management techniques anddecision-making.

• Buildcapacityofprogramteamswithinformation,tools andresourcestoimproveperformanceandreach objectives, and review programmatic tools (implementation and follow-up of quality assurance process, development and/or revision of SOPs,etc.).

• Create a culture of knowledge sharing among departments and programs collaboratively

• Create and operationalize a knowledge management system and capture new knowledge and ensure information is utilized in new initiatives

• Ensure team members are trained and aware of knowledge management processes including the objectives of knowledge management

• Provide support to the ProgramsManagers/Directors to represent Mercy Corps programs with national and internationalcounterparts,donors,partners andparticipateincoordinationforums as required.

• ProvidesupporttoProgram teams intheorganizationofdonors’visits.

• Support the development of strategic, cross-program communication materials, such as sector profiles,impact reports, program briefings, key messages, talking points, andother relevantpieces.

• Ensurecompliancewithsecurityproceduresandpoliciesasdeterminedbycountryleadership.

• As part of our commitment to organizational learning and in support of our understanding that learningorganizationsaremoreeffective,efficientandrelevanttothecommunitiestheyserve, weexpectallteammemberstocommit5%oftheirtimetolearningactivitiesthatbenefitMercyCorpsaswellasthemselves.

• MercyCorpsteammembersareexpectedtosupportalleffortstowardaccountability,specificallytoourbeneficiariesandtointernationalstandardsguidinginternationalreliefanddevelopmentwork,whileactively engaging beneficiary communities as equal partners in the design, monitoring and evaluation ofour fieldprojects.

• BA/Sorequivalentininternationalstudies,economicsorotherrelevantfield;MA/Spreferred.

• Fiveyearsofrelevant working experience in program quality and implementation forEuropeanandUSinstitutionaldonors.

• Demonstratedabilityinprogram quality assurancerequired.

• Fieldexperienceinbothemergencyanddevelopmentenvironmentspreferred.

• Abilitytoworkacrossdiverse, multiculturalteamsandgetbuy-infromavarietyofstakeholdersisessential.

• AdvancedwrittenandspokenEnglishisrequired.

• Abilitytodeliverhighqualitydeliverables withinshortdeadlines.

• Abilitytomulti-taskandjuggleseveraltasksandrelationshipsatonetime.

• Previousexperiencebuildingstaffcapacity/trainingand providingtechnicalguidancerequired.

• Excellentcommunicationskills andexperienceinrepresentinganorganization.

• DemonstratedproficiencywiththeMSOfficesoftware(i.e.,Word,Excel,PowerPoint)isrequired.

• Proven ability to work effectively in with technical and administrative staff and consultants.