Location:

Praia, Cape Verde
Salary:

$2.41 - $3.37 / YEAR
Job type:

FULL_TIME
Posted:

3 weeks ago
Category:

Information and Communication Technology
Deadline:

15/09/2024

JOB DESCRIPTION

BACKGROUND

UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

ORGANIZATIONAL CONTEXT

Cabo Verde became the first pilot Joint Office (JO) of the Ex-Com agencies (UNDP, UNICEF, UNFPA and WFP) on 1 January 2006. This was a major step of UN reform towards the harmonization and simplification of UN activities in small countries. A Joint Office model consists of a single UN office of the participating agencies, led by one representative who equally represents all the participating agencies.

The JO has one organizational structure and a single programme/common country programme encompassing the activities and mandates of all participating agencies, and uses one set of business processes, rules and regulations under a “support agency” arrangement. In Cabo Verde, UNDP system is used. The Joint Office comprised by 3 agencies UNDP, UNICEF and UNFPA is presently one of the leading UN entities in the implementation of the UN Sustainable Development Cooperation Framework 2023-2027 which is fully aligned with the National Sustainable Development Plan and with Agenda 2030. A joint UNDP, UNFPA and UNICEF Common Country Programme Document (CCPD) for 2023-2027, is based on four results areas aligned with SDGs (People, Planet, Prosperity, and Peace), with a strong focus on building systems and partnerships for SDG implementation in the country, leading to the need for innovative, creative and integrated solutions both on programme and operations.

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently

POSITION PURPOSE

Under the guidance and direct supervision of the Operations Manager, the ICT Associate provides leadership in execution of ICT services in the JO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the JO productivity. The ICT Associate promotes a client-oriented approach.

ICT Associate provides leadership in execution of ICT services in the CO, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for reviewing and advising on the use of new technologies that will enhance CO productivity.The ICT Associate supervises ICT outsourced services.

The ICT Associatre provides support to agencies and projects in the same building and works in close collaboration with the operations, programme and project teams in the Joint Office as well as UNDP and UNFPA/UNICEF as applicable and Regional staff for resolving complex ICT-related issues and liaises with Regional Information Officer and ITM Information & Technology Management (ITM) staff in the maintenance of UNDP-based platforms.

The incumbent will also endeavor to develop interface with UNICEF and UNFPA’s corporate knowledge and ERP platforms in coordination with her/his counterparts in these agencies.

The ICT Associate contributes and identifies solutions to emerging needs particularly when business continuity arrangements are required in the Joint Office.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

KEY DUTIES AND ACCOUNTABILITIES

1) Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results.
	Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Elaboration of internal policies and procedures incl. business continuity on the use of ICT following corporate guidelines. Ensures that business needs drive IT solutions related to corporate resource management. Introduction of new technology for CO system updating and improvement. Prepares proposals on ICT annual plan and disaster recovery plan. Follow up on their implementation. Ensure maintenance of measures in place for business continuity and disaster recovery processes and procedures. Provide support to the use of ERP functionality for improved business results and improved client services Implementation of CO information and documentation management system in accordance with UNDP policy and the CO needs
2) Ensures effective functioning of the CO hardware and software packages focusing on the achievement of the following results.
	Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components. Supervision of the implementation of corporate UNDP systems. CO hardware and software platforms meet the UNDP corporate standards and the CO key business processes. Development/implementation of new softwares for high impact results (e.g. office management system, electronic registry, etc.). Maintenance of an up-to-date inventory of the software and hardware and of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Supervise the implementation of corporate UNDP systems. Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs
3) Ensures efficient networks administration and effective functioning of the LAN and use of management tools focusing on achievement of the following results.
	Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attack. Virus detection, removal and prevention for all systems in the CO. Updated virus diction and removal software. Maintenance of a log of reported problems and corrective measures taken. Installation and configuration of new equipment and systems and corrective actions in case of failure. Set up and maintenance of the LAN in the CO as well as timely LAN infrastructure and Internet connectivity upgrade to meet UNDP requirements. Identification and implementation of innovative uses of the LAN which would enhance the CO’s effectiveness. Maintenance of all LAN equipment, periodically updating software and configurations as well as the copies of the systems and data bases. Backup and restoration procedures for local drives.Organization of off-site storage of backups. Monitoring of the computing resources to provide a stable and responsive environment. Trouble-shooting and monitoring of network problems: network traffic, usage and performance, network security access and space usage. Follow up with staff for corrective measures. Response to user needs and questions regarding network access and maintenance of up-to-date parameters of information for the network clients and electronic mail and provision of technical advice on network administration to other agencies in the building. Assistance in data access, file transfers and conversions. Technical support to the CO staff in the operation of new corporate and commercial software introduced. Implement cloud-based backup and restoration procedures for local drives. Ensure timely upgrade of LAN Infrastructure and Internet connectivity to meet UNDP requirements. Respond to user needs and questions regarding network access. Maintain up-to-date parameters of information for the network clients and electronic mail. Trouble-shoot and monitor network problems.
4) Provides web management services focusing on achievement of the following results.
	Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems). Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of UNDP.
5) Provides administrative and technical support focusing on achievement of the following results:
	Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids. Maintenance of the library of reference materials. Provide ICT technical support on key events and workshops. Provide technical support for video and teleconferences. Administer network servers (application, e-mail, web, firewall). Monitor and liaise with providers of ICT related tasks and outsourced services. Infrastructure, electricity, security, connectivity, web services
6) Ensures facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results:
	Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision. Organization of trainings for the operations/ projects staff on ICT issues. Synthesis of lessons learned and best practices in ICT. Sound contributions to knowledge networks and communities of practice

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.

Supervisory/Managerial Responsibilities:N/A

REQUIREMENTS

Education

Secondary education is required with formal training in IT systems, business software and/or web-based applications.

A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

Experience, Knowledge, and Skills

Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
Experience working with user-centered designs and conducting user research and testing is required
Work experience in development/implementation of new software for high impact results (e.g. office management system, electronic registry, etc.).
Experience in operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access
Certifications in Cisco Certified Network Associate ( CCNA) Microsoft Certified Solutions Associate (MSCA) , Microsoft Certified Systems Engineer ( MCSE) or Microsoft Certified Professional (MCP) are an asset.

Language Requirements

Fluency in English is required.
Fluency in Portuguese is required as a national language of the duty station for local personnel.
Excellent working knowledge of French.

Expected Demonstration of Competencies

Core

Achieve Results:	LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:	LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously	LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility	LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination	LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner	LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion	LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area	Name	Definition
Business Management	Results-Based Management	Ability to manage programmes and projects with a focus on improved performance and demonstrable results
Business Management	Customer Satisfaction/Client Management	Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs, Provide inputs to the development of customer service strategy, and Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns
Business Management	Working with Evidence and Data	Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making
Business Management	Digital Awareness and Literacy	Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
Information Management and Technology	IT Customer Support	Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
Information Management and Technology	Network, Communication, and Infrastructure Management	Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
Information Management and Technology	User Experience and Business Analyst	Capacity to translate efficiently user needs into IT requirements around human-centered design

KEYWORDS

Digital technology
Web-design
Enterprise Resource Planning (ERP) systems
Software development
Technology hardware and software platforms
Network administration

DISCLAIMER

Female candidacies are strongly encouraged.

Please (apply/complete the P11 form) in the language in which the vacancy is published.

Applications in another language will not be considered.

Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence. We strongly encourage female candidacies.

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