UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Health

Background:

UNICEF Uganda and the World Food Programme (WFP) are relocating to a new shared office in Mbuya, Kampala. This move is a significant operation that requires careful coordination to ensure IT services remain uninterrupted. To aid in this transition, the ICT4D section seeks an IT Intern to support the ICT team in various tasks, from user support to setting up workstations and installing equipment. This internship offers a valuable opportunity for practical IT experience within a leading international organization working for children’s rights.

How can you make a difference?

Objective:

The main objective of this internship is to work with the ICT team in managing the technical aspects of the office relocation. The intern will play a critical role in setting up IT infrastructure at the new premises, ensuring continuity of services, and providing user support during and after the move.

Organizational Setting:

The ICT Intern will work within the ICT team at UNICEF Uganda in Kampala. The intern will operate under the general supervision of the T4D (Technology for Development) Manager and the direct supervision of the Senior ICT Associate, Infrastructure & Connectivity. This structure ensures that the intern receives both strategic guidance and hands-on mentorship, facilitating a comprehensive learning experience while contributing to the successful relocation of the office. The intern will collaborate closely with the ICT team and other UNICEF staff to support the transition to the new premises.

Responsibilities:

Office Move and Setup

• Provide support for the configuration of computers, peripherals, and software, ensuring users are fully equipped and operational in the new office space.
• Address connectivity and setup issues during the office move to facilitate a smooth transition.

Workstation Configuration

• Assist in setting up and configuring workstations, ensuring they are ready for immediate use.
• Organize and label workstations efficiently to enhance workflow and operational efficiency.

Installation of IT Equipment

• Help with the installation and connection of IT equipment such as printers, scanners, and network devices, ensuring they are securely mounted and functional.

Handling Video Conferencing Systems

• Support the dismounting and safe transport of video conferencing equipment from the old location, and assist with its reinstallation and testing in the new office.

Ongoing IT Support

• Provide post-move support to address any IT-related issues, including network connectivity and hardware problems, ensuring smooth operation after the relocation.
• Troubleshoot and resolve problems during the transition to maintain operational continuity.

Process Documentation and Final Reporting

• Document all aspects of the IT equipment dismounting, transportation, and setup processes.
• Create a final report detailing the relocation experience and offering suggestions for improving future office moves.

Key Deliverables:

1. All workstations set up and operational in the new office.
2. Successful dismounting and reinstallation of all ICT equipment.
3. Comprehensive documentation of the relocation process.
4. A final report detailing experiences and recommendations.

To qualify as an advocate for every child you will have…

Qualifications: Be enrolled in an undergraduate, graduate programme or have graduated in the last calendar year with formal training and certifications in relevant ICT related fields with a focus on Information Technology, Information Systems, Computer Science or Engineering.

• Have excellent academic performance as demonstrated by recent university or institution records.

Technical skills and knowledge requirements:

• Strong communication and interpersonal skills with strong technical, troubleshooting, and ability to work with minimal supervision.

• Excellent knowledge of computer laptop/desktop hardware and software such as Windows 10/11, Microsoft Office suite and other common applications. Familiarity with networking, telephony, Active Directory, MS Office, video conferencing systems, MS Teams, smartphone hardware and software (IOS, Android, etc.), mobile phone service technologies and ticketing systems.

• Have excellent customer service, communication, and problem-solving skills, with the ability to work with various diverse cultural groups

Work experience required:

• While experience in ICT operations, and ICT-related project work and customer service will be considered as an added advantage, it will not be a prerequisite

Languages:

• Fluency in English is required- both verbal and written skills are required

Other requirements:

• Applicants must be at least 18 years old.

• Be a Ugandan national

• Have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office and have no other relatives in the line of authority to which the intern will report.

• It is expected that the ICT intern will work full-time.

Competencies:                           

• Strong problem-solving skills and ability to work under pressure.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong technical aptitude and eagerness to learn.
• Attention to detail and ability to follow instructions accurately.
• Flexibility and adaptability to changing environments.
• Strong organizational skills and ability to manage multiple tasks effectively.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…
(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical 3) Drive to achieve results for 4) Innovates and embraces change (5) Manages ambiguity and 6) Thinks and acts 7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks: 

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female qualified candidates are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.