Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

ETHICS AND INTERNAL JUSTICE SERVICES VPU

 The World Bank’s Ethics and Internal Justice Services Vice Presidency (EIJ VPU) is a newly created Vice Presidency within the World Bank Group (WBG) that brings together, under a single umbrella, the WBG’s approach to values, ethics and the resolution of workplace conflict.  The EIJ VPU’s vision is to foster a values-based workplace culture and help staff uphold the WBG’s ethical standards.  EIJ provides an integrated, empathetic, and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG’s mission.  EIJ’s work covers each of the five WBG institutions.

The Vice Presidency has recently been organized as follows:

1. Ethics Advice and Early Interventions Department, which consists of:
• Advisory, Training & Values (ATV) – responsible for the Core Values and the Code of Ethics and associated rules; manages all training and outreach on behalf of the VPU; provides advice and guidance on the Code, with specific focus on conflicts of interest; and manages the Bank’s Declarations of Interest program;
• Anti-Harassment and Anti-Discrimination (AHAD) comprising the Anti-Harassment Coordinator’s Office, and the Race Equity Office.
The Anti-Harassment Coordinator (AHC) – addresses reports of harassment, and sexual harassment, exploitation and abuse; provides guidance to management on preventing and addressing such behaviors; and
The Race Equity Office (REO) – acts as the focal point for the WBG for addressing reports of workplace racism and racial discrimination, at both the individual and systemic levels.
2.Mediation and Formal Reviews Department, which consists of:
• Mediation Services (MEF) – offers a confidential conflict resolution process for staff to resolve workplace issues with the assistance of a neutral third-party.  MEF also provides team building and team facilitation services;
• Peer Review Services (PRS) – provides an independent review by a panel of peers of managerial decisions, actions or inactions (not related to performance management) affecting a staff member;
• Performance Management Review (PMR) – provides an independent appellate review of performance management-related decisions; and
• Investigations (INV) – conducts independent fact-finding investigations of allegations of staff misconduct.
3. Ombuds Services, which offers staff a confidential off the record, impartial and informal venue to discuss any workplace issues, and alerts management to systemic trends.
4. Client Services which consists of:
• EIJ Navigator – a centralized intake function to assist staff with their concerns by pairing them with the appropriate channel within the EIJ VPU to resolve their concerns efficiently and expediently.
• Respectful Workplace Advisors (RWAs) – comprising staff selected by their peers, RWAs act as a confidential sounding board for staff and a source of information about EIJ services.
5. The EIJ Front Office which consists of:
• Core Services – providing cohesive administrative support across the VPU; and
• Communications – providing internal and external communications relating to the VPU.

Analyst
Client Services is seeking to recruit an Analyst to work within the EIJ Navigator. The Analyst will play a pivotal role in supporting the EIJ Navigator’s evolving Work Program. The candidate will support the EIJ Navigator Program Officer on ethical and conflict resolution tasks and qualitative data analysis. The candidate will also work closely with the Ethics and Conflict Resolution Data Scientist to analyze data and produce comprehensive reports on management, trends, performance, and insights. The Analyst will operate under the guidance of the EIJ Navigator Program Officer. 

DUTIES AND RESPONSIBILITIES
• Provide support from the Ethics and Conflict Resolution fields to the EIJ Navigator Program Officer in developing the EIJ Navigator Work Program. This activity includes supporting the development of the functions of the EIJ Navigator delegated by the EIJ Navigator Program Officer.
• Generate, elaborate, organize, and compose, materials and products assigned by the EIJ Navigator Program Officer as necessary.
• Support the EIJ Navigator Program Officer in outreach and training activities related to the EIJ Navigator.
• Work closely with the relevant Data Scientist to analyze the EIJ Navigator data from the ethics and conflict resolution perspectives to create fuller picture reports for the EIJ VPU Leadership and other stakeholders. The deliverables will include management, trends, performance, and insights reports.
• Develop innovative ways to present data, communicating a persuasive and impactful message based on the fields of ethics and conflict resolution.
• Manage and update content of the EIJ Navigator intranet and website.
• Work with other EIJ teams, stakeholders, and vendors to ensure the EIJ Navigator functions smoothly within their areas of assistance as well as their role in representing a centralized EIJ.
• Stay updated on the latest Ethics and Conflict Resolution trends and developments to improve the EIJ Navigator Work Program.

Selection Criteria

It is envisaged that the Analyst would preferably have a Bachelor’s degree or equivalent or higher in peace and conflict resolution, psychology, law, sociology, anthropology, or International Relations
The successful candidate will also have:
• Minimum of two years of relevant professional experience in the fields of ethics or conflict resolution as a facilitator, mediator, ombuds, negotiator, or ethics investigator in the mentioned fields.
• Minimum one year of proven experience working as a qualitative data analyst for ethics or conflict resolution, including generating data reports.
• Proven experience in academic research in ethics or conflict resolution.
• Strong conflict resolution and interpersonal skills, especially in personal reflection and communication when addressing peers.
• Demonstrated experience and skill in convening and tactfully managing difficult conversations with colleagues, stakeholders, clients, and other individuals.
• Exemplary skills in organizing, prioritizing, scheduling, planning, and coordinating work.
• Highly analytical, organized, and meticulous management consulting skills.
• Attention to detail and ability to ensure consistent high-quality deliverables.
• The ability to manage confidential and sensitive data and matters with discretion, judgment, and tact.
• The ability to work in multi-cultural environments and teams, and be a team-player.
• Excellent written and verbal communication in English and in a second language, preferably French.

World Bank Group Core Competencies

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