OBJECTIVES OF THE PROGRAMME

The Information and Communications Technology Management Unit (1MT) provides information and communications technology services to WHO/AFRO programmes at the Regional Office and to the 47 WHO country offices in the region. The unit is also responsible for the formulation, implementation and coordination of ICT strategies and policies in the region.

DESCRIPTION OF DUTIES

Under the direct supervision of the IT Infrastructure Services Team Leader, the Network System Specialist will assume the following responsibilities: Responsible for the maintenance, configuration, administration and reliable operation of managed workstation environment, data centre server farm, cloud environment and storage areas. Planning, designing, installing and maintenance of server infrastructure. Upgrade and update infrastructure components and software, manage virtual servers, and integrate automation processes. Implement and ensure appropriate processes for data protection, backup, disaster recovery, and fail over procedures. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Maintain security/cyber security processes and procedures within the IT infrastructure environment, including prompt remediation of discovered cyber security threats. Ensuring overall system and server up time, availability, reliability, and security. Responsible for capacity, transition, storage planning, and database performance. Supervise and manage daily activities of the network system administration & security team. Develop and maintain documentation on security & network services policies, operations and procedures. Performs other duties as required.

REQUIRED QUALIFICATIONS

Education

Essential: University degree or equivalent training and/or experience, in Computer Science, Electrical Engineering or a related field. Microsoft Certification and specialization IT Security methods and engineering would be an advantage.
Desirable: HP Certification, ITIL, PRINCE2, COBIT, Qualys, Checkpoint, certification will be an asset.

Experience

Essential: At least 2 years of experience in the installation, administration and maintenance of server and workstation hardware and software, backup systems, security, and project management.
Desirable: Experience in project management as well as solid knowledge of technology trends for effective user and IT infrastructure support.

Skills

Strong knowledge of systems and networking software, hardware, and networking protocols. Practical knowledge and understanding of Microsoft Windows server and workstation operating systems, active directory, and associated components, end-point detection and response systems, backup software applications. Practical knowledge and understanding knowledge of virtualization, Hyper-V, VMW are, or equivalent. Knowledge in implementation and managing IT security/cyber security systems and tools. Good analytical and problem-solving skills be intuitive with a high sense of responsibility towards achieving results in a timely manner. Ability to work well in a team setting and under pressure.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English. Intermediate knowledge of French.
Desirable:
The above language requirements are interchangeable.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 50,377 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2326 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

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