UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
The ICT Specialist (Salesforce) reports to the Systems Analyst, with the Chief of PFP-ICT as the Second Reporting Officer.
The PFP division aims to target ambitious goals in its 2022-25 strategic plan built around income, influence, partnership, and cross-cutting areas of work, focusing on digital first. The related business activities require support to the large-scale and complex UNICEF business applications and information systems pillars used by the PFP division and the PSFR countries, as well as COs and HQs with partnership and/or fundraising operations. These pillars include Supporter Relationship Management, Marketing and Fundraising Management, Communication and Advocacy, Analytics & Business Intelligence, and Knowledge Management.
This post is based in Valencia, a headquarters duty station, and is part of the PFP-ICT Applications Support unit, which manages and supports the analysis of business requirements for applications, the identification or development, the implementation as well as the operations of business application solutions.
For every child, a Champion
The ICT Specialist (Salesforce) will provide expertise in Salesforce products, advanced Apex programming, Lightning frameworks/components, DevSecOps, Salesforce integration methods, and the automation of end-to-end processes. In the production support context, the incumbent will contribute to supporting best practices, root cause analysis methods, rapid response goals, and automated release management capabilities.
The incumbent should be a detail-oriented individual who can quickly learn and take advantage of new concepts and technologies. At the same time, the incumbent needs to successfully collaborate with multiple internal and external service providers and stakeholders.
The incumbent will gain a deep understanding of UNICEF’s technology stack and associated business processes and be a strong advocate for best practices, process standardization, and simplification of technologies.
The position acts as a PFP-ICT resource and focal point on all matters related to Salesforce solutions and related services. The incumbent is expected to collaborate closely with the PFP-ICT Units (Apps, Infrastructure/Network, and Helpdesk) and key resources in ICTD-NYHQ (Solution Center and Platforms Services).
How can you make a difference?
Summary of the key functions, accountabilities, and related duties or tasks include:
Solution Delivery
Technical Design and Architecture
Technical Support Activities
Technical Standards, Governance, and Best Practices
Building the Future
Other Duties: Timely and effectively perform any other ad hoc duties requested by the supervisor.
To qualify as a Champion for every child you will have…
Education:
Experience:
Language requirements:
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are…
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: our competency framework.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF’s active commitment to diversity and inclusion is critical to delivering the best results for children.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here.