Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps’ programming in Central America is currently limited to Guatemala, where it has over 20 years of programming and deep connections to rural communities, and has carried out rural development, food security, water security, health, land conflict mediation, land formalization and violence prevention activities with funding from a multitude of institutional and private donors. Given the high levels of humanitarian need and mixed migration flows throughout Central American countries, the need to develop more robust, multi-country focused programming has become apparent. Mercy Corps is currently seeking registration in Honduras – where Mercy Corps had a presence until 2004 – and El Salvador, with ambitions to also expand beyond these geographies. Humanitarian needs range widely, but in general span from​​multipurpose cash assistance to purchase basic needs to accessingessential health services, protection and psychosocial support. Target communities in need include individuals on the move, including Central Americans, Haitians, Venezuelans, Colombians, Ecuadorians and other migrants moving north from South America, through the Darien Gap into Panama, and northward towards the US border. Supporting longer term economic development, job creation, violence prevention focused on youth in urban areas, and other development interventions supporting origin communities are also priorities for Mercy Corps.

In line with Mercy Corps’ global and country-level Pathway to Possibility (P2P) strategies, the Latin America and Caribbean (LAC) regional team is in the process of refining its regional strategy to advance P2P’s strategic outcome areas – food security, water security, economic opportunities, and peace and governance – by establishing new operations, partnerships, alliances and programs across Central America in a way that addresses the shifting socio-economic, political, and governance environment, and effectively meets community needs and donor priorities.

The Mercy Corps Central America Director is a growth-driven leader responsible for overseeing Mercy Corps’ day-to-day programs and operations in Guatemala, and leading the establishment of new program operations in Honduras and El Salvador. This person has held senior roles in managing operations and/or programming in fluid environments and formulating strategic direction across multiple contexts simultaneously. The Director has supervisory responsibility for the Guatemala country team leadership, andis responsible for ensuring the smooth functioning of the country program in compliance with local laws, Mercy Corps policies and procedures, and donor rules and regulations. They will also ensure that existing Mercy Corps Guatemala programs – and new programsestablished in other geographies – are implemented in accordance to PM@MC standards, ensuring a high level of program quality, and that programs are implemented on time, on budget, and on scope. This person will contribute to proposal development for multi-country, multi-sector programming, ensure accountability to program participants and donors, placing a high value on innovative solutions to humanitarian and development issues and creative partnerships. Ideally, this person will have experience in emergency response and rapid expansion of activities and support functions.

STRATEGY & VISION

• Explore, evaluate and pursue new country initiatives and funding opportunities that leverage impact and ongoing activities in Guatemala; support and direct related fundraising activities with both institutional and private donors across all Central America geographies.

• In partnership with regional leadership, set direction by prioritizing and organizing actions and resources to achieve program and agency objectives, and support team members and stakeholders that translates into concrete programs and work plans.

• Harness regional and global programmatic, operational, technical and other support needed to advance Mercy Corps’ expansion into Central America, through collaboration and development of strong relationships.

• Lead strategy development processes in new countries in alignment with the global Pathway to Possibility (P2P) framework.

• Develop the capacity of the Guatemala team, deepen understanding of their roles and assist with career development

• Assist team members with information, tools and resources to improve performance & reach objectives

• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence

• Hire, orient and lead team members as necessary

• In partnership with ​​​​Guatemala Senior Program Manager, oversee program quality and impact by ensuring programs are based on sound design principles and utilize Mercy Corps and donor required M&E systems.

• Ensure effective, transparent use of resources in compliance with Mercy Corps and donor policies/procedures.

• Oversee budget management of sub-grantees/sub-contractors, if applicable

• Build and maintain operational systems that ensure proper administrative support for programs, as well as segregation of duties between finance and operations

• Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide

• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and community accountability standards.

• In partnership with Program and Finance teams, ensure compliance with donor and Mercy Corps regulations in all existing and new programs

• As needed, allocate resources to hire and manage any technical consultants

• Oversee and strengthen operational structures that ensure proper segregation of duties between finance, administration and logistics and fully support field programs

• Establish Mercy Corps’ presence in new geographies through actively participating in humanitarian and development networks, coordination mechanisms, donor fora, national and international media, and in community activities as appropriate.

• Build and maintain productive relationships with internal and external constituents such as private partners, local governments, foundations, the private sector, and donors.

• Anticipate needs, understand diverse donors and contribute to shaping donor’s views on Mercy Corps’ value add in Central America and development overall.

• Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.

• Maintain high ethical standards, exhibit awareness of team strengths and development needs, treat people with respect and dignity, and promote adherence to core Mercy Corps standards, Code of Conduct, and safeguarding policies by all staff and stakeholders.

• As appropriate (in discussion and agreement with Regional Director and in-house legal counsel), serve as a representative for Mercy Corps in spaces that advance MC’s goal of establishing a presence in Honduras/El Salvador

• Provide regular updates to Mercy Corps staff about registration status, in collaboration with local counsel, as appropriate

• Collaborate with country leadership and global Emergency Response Team (ERT) to develop preparedness planning and response contingencies to major disruptive events such as natural disasters and humanitarian emergencies

• Coordinate with Guatemala country team and global Internal Audit (IA) team to conduct internal audits as scheduled, address findings, and ensure country team compliance with IA findings and recommendations;

• Engage with country level Ethics and Assurance focal points and global Ethics and Compliance department to track and manage individual cases of Fraud and Corruption, Safeguarding, and analyze trends, and ensure that adequate risk management systems are in place

• Liaise with the Regional Security Advisor, Senior Director of Global Security, and Regional Director on crucial events, high-risk periods, incident reporting and security policy changes

• Work with Guatemala Operations and Global Security teams to revise policies to ensure that security standards are maintained at all current operations, and to develop new policies for operations in new geographies

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

• MA/S or equivalent in social science, management, international development or other relevant field.

• 8-10 years of field experience in international relief and development programs, including demonstrable success in managing humanitarian, rural development, and complex development programs.

• 8-10 years of senior-level leadership, capacity building and field management experience.

• Capacity to respond to emergency and disaster response as appropriate.

• Knowledge of Sphere standards and other training in emergency response preferred.

• Demonstrated success working effectively and respectfully with host country governments, private sector, INGO, NGO, local partners, and other stakeholders.

• Experience supporting legal registering and establishment of operations in new jurisdictions, preferred.

• Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.

• Proven skills in financial and grants management; prior experience with USAID, USAID/BHA, DOS/PRM, ECHO, UN agencies, private donors, and grant management is preferred.

• Strong interpersonal and supervisory skills, with a good understanding of and belief in diversity, gender and inclusion policies to ensure a work environment that is welcoming to all.

• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.

• Successful and proven negotiation, communication and organization skills.

• Fluency in Spanish and English (oral and written) required.