Applications will be received until 9:00am on October 3, 2024.

A detailed job description is available HERE.

Salary Grade: Level 12 – $58,410 per year (pro-rated to contract length)

Position Status: 7 month contract (to start on November 12th)

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The IT Support Specialist will be responsible for day-to-day support and administration of MSF Canada’s IT infrastructure, IT services, and projects, and will be a champion in the development, implementation, documentation, and support of technology solutions for MSF Canada. They will also be responsible for supporting employees in various areas, including computer systems, and applications both local & cloud.

Key Responsibilities

• Technology and Solutions – Work collaboratively with the IT team on new technology, solutions and projects, supporting issue and change management
• End-User Support – Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, systems, and applications; Provide first-level help desk services on software and hardware issues, with a view to maintaining and keeping the systems running with minimum downtime
• Technical Support – Support the MSF Canada Office 365 Collaborative environment (SharePoint + O365 applications); Troubleshoot errors and fix system issues; perform routine maintenance on user desktops/laptops, including account creation and support

Knowledge and Experience

• Fluency in English and French
• Demonstrated experience in intermediate technical support or technology coordination roles
• Knowledge and experience with SharePoint administration, rights management, and IDaaS solutions
• Advanced knowledge of Windows Server, Windows and MAC OS, Networking topologies like TCP/IP, Internet applications, Active Directory, Azure and Microsoft Office suite
• Experience working with different hardware (Windows based PCs and laptops, mobile devices, etc.), applications (O365 Office Suite) and technologies (Exchange, Windows/MAC/Server OS’s, VMWare)
• Knowledge of VoIP, cell phone technology, and videoconferencing
• HTML/CSS/PHP/JavaScript, Anti-Virus & Firewall Security, and Virtual Private Networking are all desirable
• Demonstrated problem solving, organizational and interpersonal skills
  

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org